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csat-analysis

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Josephine-analyst / Call-Center-Analysis-Project

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Interactive Power BI analysis of call center KPIs: total calls, CSAT by agent, average handle time (AHT), first-contact resolution, peak hours, top call drivers (Technical Support, Payment Issues), workload balance, and recommendations for staffing, training, and process optimization.

data-visualization business-intelligence dax powerbi customer-experience call-center-analytics kpi-dashboard data-analyst-portfolio csat-analysis
  • Updated Feb 17, 2026

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