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862 freshdesk tested #5149

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ecfa6b6
862 - added help links and version
nikolinaspehar Jun 5, 2026
adc5d5b
862 - updated responses
nikolinaspehar Jun 5, 2026
b59f15c
862 - added update ticket action
nikolinaspehar Jun 5, 2026
ec1ea4d
862 - generated
nikolinaspehar Jun 5, 2026
6716c5a
862 - added getTicketIdOptions method and test
nikolinaspehar Jun 5, 2026
196bfdc
862 - json - generated
nikolinaspehar Jun 5, 2026
b9beae5
862 - docs - generated
nikolinaspehar Jun 5, 2026
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240 changes: 227 additions & 13 deletions docs/content/docs/reference/components/freshdesk_v1.mdx
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Original file line number Diff line number Diff line change
Expand Up @@ -95,21 +95,35 @@ Type: OBJECT

| Name | Type | Description |
|:------------:|:------------:|:-------------------:|
| id | NUMBER | ID of the company. |
| id | INTEGER | ID of the company. |
| name | STRING | Name of the company. |
| description | STRING | Description of the company. |
| domains | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of domains associated with the company. |
| note | STRING | Note about the company. |
| created_at | STRING | Timestamp when the company was created. |
| updated_at | STRING | Timestamp when the company was last updated. |
| health_score | STRING | Health score of the company. |
| account_tier | STRING | Account tier of the company. |
| renewal_date | STRING | Renewal date of the company subscription. |
| industry | STRING | Industry of the company. |




#### Output Example
```json
{
"id" : 0.0,
"id" : 1,
"name" : "",
"description" : "",
"note" : ""
"domains" : [ "" ],
"note" : "",
"created_at" : "",
"updated_at" : "",
"health_score" : "",
"account_tier" : "",
"renewal_date" : "",
"industry" : ""
}
```

Expand Down Expand Up @@ -160,21 +174,62 @@ Type: OBJECT

| Name | Type | Description |
|:------------:|:------------:|:-------------------:|
| description | STRING | A small description of the contact. |
| email | STRING | Primary email address of the contact. |
| id | NUMBER | ID of the contact. |
| active | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the contact is active. |
| address | STRING | Address of the contact. |
| company_id | INTEGER | ID of the primary company of the contact. |
| view_all_tickets | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the contact can view all tickets. |
| deleted | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the contact is deleted. |
| description | STRING | Description of the contact. |
| email | STRING | Email address of the contact. |
| id | INTEGER | ID of the contact. |
| contact_type | STRING | Type of the contact. |
| job_title | STRING | Job title of the contact. |
| language | STRING | Language of the contact. |
| mobile | STRING | Mobile number of the contact. |
| name | STRING | Name of the contact. |
| phone | STRING | Phone number of the contact. |
| time_zone | STRING | Time zone of the contact. |
| twitter_id | STRING | Twitter ID of the contact. |
| social_handler | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of social handlers of the contact. |
| other_emails | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of additional email addresses of the contact. |
| other_companies | ARRAY <details> <summary> Items </summary> [&#123;INTEGER\(company_id), BOOLEAN\(view_all_tickets)&#125;] </details> | List of other companies associated with the contact. |
| created_at | STRING | Timestamp when the contact was created. |
| updated_at | STRING | Timestamp when the contact was last updated. |
| tags | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of tags associated with the contact. |
| avatar | STRING | Avatar of the contact. |




#### Output Example
```json
{
"active" : false,
"address" : "",
"company_id" : 1,
"view_all_tickets" : false,
"deleted" : false,
"description" : "",
"email" : "",
"id" : 0.0,
"job_title" : ""
"id" : 1,
"contact_type" : "",
"job_title" : "",
"language" : "",
"mobile" : "",
"name" : "",
"phone" : "",
"time_zone" : "",
"twitter_id" : "",
"social_handler" : [ "" ],
"other_emails" : [ "" ],
"other_companies" : [ {
"company_id" : 1,
"view_all_tickets" : false
} ],
"created_at" : "",
"updated_at" : "",
"tags" : [ "" ],
"avatar" : ""
}
```

Expand Down Expand Up @@ -223,23 +278,182 @@ Type: OBJECT

| Name | Type | Description |
|:------------:|:------------:|:-------------------:|
| subject | STRING | Subject of the ticket. |
| email | STRING | Email address of the requester. |
| description | STRING | HTML content of the ticket. |
| cc_emails | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of email addresses added in the cc field of the ticket. |
| fwd_emails | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of email addresses added while forwarding a ticket. |
| reply_cc_emails | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of email addresses added while replying to a ticket. |
| email_config_id | INTEGER | ID of the email config used for the ticket. |
| group_id | INTEGER | ID of the group the ticket is assigned to. |
| priority | INTEGER | Priority of the ticket. |
| requester_id | INTEGER | ID of the requester of the ticket. |
| responder_id | INTEGER | ID of the agent the ticket is assigned to. |
| source | INTEGER | Channel through which the ticket was created. |
| status | INTEGER | Status of the ticket. |
| subject | STRING | Subject of the ticket. |
| company_id | INTEGER | ID of the company the ticket belongs to. |
| id | INTEGER | ID of the ticket. |
| type | STRING | Type of the ticket. |
| to_emails | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of email addresses the ticket was sent to. |
| product_id | INTEGER | ID of the product the ticket belongs to. |
| fr_escalated | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the ticket has been escalated as the result of first response time being breached. |
| spam | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the ticket has been marked as spam. |
| urgent | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the ticket is marked as urgent. |
| is_escalated | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the ticket has been escalated. |
| created_at | STRING | Timestamp when the ticket was created. |
| updated_at | STRING | Timestamp when the ticket was last updated. |
| due_by | STRING | Timestamp when the ticket is due to be resolved. |
| fr_due_by | STRING | Timestamp when the first response is due. |
| description_text | STRING | Plain text version of the ticket description. |
| description | STRING | HTML content of the ticket description. |
| tags | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of tags associated with the ticket. |
| attachments | ARRAY <details> <summary> Items </summary> [&#123;&#125;] </details> | List of attachments associated with the ticket. |




#### Output Example
```json
{
"cc_emails" : [ "" ],
"fwd_emails" : [ "" ],
"reply_cc_emails" : [ "" ],
"email_config_id" : 1,
"group_id" : 1,
"priority" : 1,
"requester_id" : 1,
"responder_id" : 1,
"source" : 1,
"status" : 1,
"subject" : "",
"email" : "",
"company_id" : 1,
"id" : 1,
"type" : "",
"to_emails" : [ "" ],
"product_id" : 1,
"fr_escalated" : false,
"spam" : false,
"urgent" : false,
"is_escalated" : false,
"created_at" : "",
"updated_at" : "",
"due_by" : "",
"fr_due_by" : "",
"description_text" : "",
"description" : "",
"tags" : [ "" ],
"attachments" : [ { } ]
}
```




### Update Ticket
Name: updateTicket

`Update a ticket`

#### Properties

| Name | Label | Type | Description | Required |
|:---------------:|:--------------:|:------------:|:-------------------:|:--------:|
| ticketId | Ticket Id | STRING | | false |
| subject | Subject | STRING | Subject of the ticket. | false |
| email | Email | STRING | Email address of the requester. If no contact exists with this email address in Freshdesk, it will be added as a new contact. | false |
| description | Description | STRING | HTML content of the ticket. | false |
| priority | Priority | INTEGER <details> <summary> Options </summary> <span>1</span>, <span>2</span>, <span>3</span>, <span>4</span> </details> | Priority of the ticket. | false |
| status | Status | INTEGER <details> <summary> Options </summary> <span>2</span>, <span>3</span>, <span>4</span>, <span>5</span> </details> | Status of the ticket. | false |

#### Example JSON Structure
```json
{
"label" : "Update Ticket",
"name" : "updateTicket",
"parameters" : {
"ticketId" : "",
"subject" : "",
"email" : "",
"description" : "",
"priority" : 1,
"status" : 1
},
"type" : "freshdesk/v1/updateTicket"
}
```

#### Output



Type: OBJECT


#### Properties

| Name | Type | Description |
|:------------:|:------------:|:-------------------:|
| cc_emails | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of email addresses added in the cc field of the ticket. |
| fwd_emails | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of email addresses added while forwarding a ticket. |
| reply_cc_emails | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of email addresses added while replying to a ticket. |
| email_config_id | INTEGER | ID of the email config used for the ticket. |
| group_id | INTEGER | ID of the group the ticket is assigned to. |
| priority | INTEGER | Priority of the ticket. |
| requester_id | INTEGER | ID of the requester of the ticket. |
| responder_id | INTEGER | ID of the agent the ticket is assigned to. |
| source | INTEGER | Channel through which the ticket was created. |
| status | INTEGER | Status of the ticket. |
| subject | STRING | Subject of the ticket. |
| company_id | INTEGER | ID of the company the ticket belongs to. |
| id | INTEGER | ID of the ticket. |
| type | STRING | Type of the ticket. |
| to_emails | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of email addresses the ticket was sent to. |
| product_id | INTEGER | ID of the product the ticket belongs to. |
| fr_escalated | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the ticket has been escalated as the result of first response time being breached. |
| spam | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the ticket has been marked as spam. |
| urgent | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the ticket is marked as urgent. |
| is_escalated | BOOLEAN <details> <summary> Options </summary> <span>true</span>, <span>false</span> </details> | Whether the ticket has been escalated. |
| created_at | STRING | Timestamp when the ticket was created. |
| updated_at | STRING | Timestamp when the ticket was last updated. |
| due_by | STRING | Timestamp when the ticket is due to be resolved. |
| fr_due_by | STRING | Timestamp when the first response is due. |
| description_text | STRING | Plain text version of the ticket description. |
| description | STRING | HTML content of the ticket description. |
| tags | ARRAY <details> <summary> Items </summary> [STRING] </details> | List of tags associated with the ticket. |
| attachments | ARRAY <details> <summary> Items </summary> [&#123;&#125;] </details> | List of attachments associated with the ticket. |




#### Output Example
```json
{
"cc_emails" : [ "" ],
"fwd_emails" : [ "" ],
"reply_cc_emails" : [ "" ],
"email_config_id" : 1,
"group_id" : 1,
"priority" : 1,
"status" : 1
"requester_id" : 1,
"responder_id" : 1,
"source" : 1,
"status" : 1,
"subject" : "",
"company_id" : 1,
"id" : 1,
"type" : "",
"to_emails" : [ "" ],
"product_id" : 1,
"fr_escalated" : false,
"spam" : false,
"urgent" : false,
"is_escalated" : false,
"created_at" : "",
"updated_at" : "",
"due_by" : "",
"fr_due_by" : "",
"description_text" : "",
"description" : "",
"tags" : [ "" ],
"attachments" : [ { } ]
}
```

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