Send Custom Slack Message When VIP Logs an Incident

Server-Side Components/Business Rules/Send Custom Slack Message When VIP Logs an Incident/README.md

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+When a VIP user creates an incident, notify a Slack channel (or send via webhook) with a custom JSON message.
+Note : You’d need to set up a Slack Incoming Webhook for this.
+
+This business rule triggers on incident creation and checks if the `caller` has the `vips` flag set to `true`. If so, it constructs a JSON payload with incident details and sends a POST request to a predefined Slack webhook URL using `sn_ws.RESTMessageV2`. The purpose is to notify support teams in real time when a VIP user logs an incident.

Server-Side Components/Business Rules/Send Custom Slack Message When VIP Logs an Incident/code.js

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+(function executeRule(current, gSNC, gUser, gSNCSession) {
+    if (current.caller.vips && current.caller.vips == true) {
+        var request = new sn_ws.RESTMessageV2();
+        request.setEndpoint('https://hooks.slack.com/services/XXXXX/XXXXX/XXXXX');
+        request.setHttpMethod('POST');
+
+        var payload = {
+            "text": " *VIP Incident Created!* \nCaller: " + current.caller.name + "\nNumber: " + current.number + "\nDescription: " + current.short_description
+        };
+
+        request.setRequestHeader("Content-Type", "application/json");
+        request.setRequestBody(JSON.stringify(payload));
+        var response = request.execute();
+    }
+})(current, gSNC, gUser, gSNCSession);