Send Custom Slack Message When VIP Logs an Incident

[chetnadev]

When a VIP user creates an incident, notify a Slack channel (or send via webhook) with a custom JSON message.
Note : You’d need to set up a Slack Incoming Webhook for this.

This business rule triggers on incident creation and checks if the caller has the vips flag set to true. If so, it constructs a JSON payload with incident details and sends a POST request to a predefined Slack webhook URL using sn_ws.RESTMessageV2. The purpose is to notify support teams in real time when a VIP user logs an incident.

[rohi-v]

Hi @chetnadev

Thank You for your contribution

The REST message call using sn_ws.RESTMessageV2 is a standard approach already available within the platform, so this doesn’t add much as a unique use case.

Additionally, there’s no error handling implemented for the REST call (for example, handling failed responses or exceptions).

Code snippets reused from the ServiceNow Documentation or API References are acceptable only if they are expanded in a meaningful way (e.g., with additional context, documentation, or variations). Remember: "QUANTITY IS FUN, QUALITY IS KEY."