Warn before closing incident without work notes

[harshal045]

Warn Before Closing Incident Without Work Notes

Overview

This Client Script prevents users from resolving or closing an Incident without adding work notes. It ensures that important resolution details are documented before the ticket is closed.

Features

• Triggered on form submission.
• Checks if the Incident state is set to Resolved or Closed.
• Displays a warning if Work Notes are empty.
• Prevents form submission until notes are added.

Configuration

• Table: incident
• Type: onSubmit
• Script Name: Warn Before Closing Without Work Notes
• Active: true

Script

function onSubmit() {
var state = g_form.getValue('state');
var workNotes = g_form.getValue('work_notes');

if ((state == '6' || state == '7') && !workNotes.trim()) {
    alert("Please add work notes before resolving or closing the Incident.");
    return false;
}

return true;

}

[harshal045]

Can you please check and review it

[github-actions]

👋 Unassigning @rohi-v due to inactivity (> 60 min without comments/reviews). This PR remains open for other reviewers.

[rohi-v]

Hi @harshal045

Thank you for contributing!

We appreciate the effort you’ve put into this contribution. Since this is your first PR, we’ve labeled it as hacktoberfest-accepted so it still counts toward your Hacktoberfest progress.

For Hacktoberfest, we’re aiming for high-quality contributions providing real-world use developer cases.You can check some of the recently merged code snippets for reference. They are good examples of what we're aiming for.