NHSDigital · jakecosgrove · Apr 17, 2025 · Apr 16, 2025 · Apr 17, 2025
@@ -20,7 +20,7 @@ You can send messages in bulk or individually.
 
 ## Send messages to groups of recipients without their contact details
 
-You only need a person’s NHS number to send them messages. Learn how to [tell us who you want to message](% link pages/using-nhs-notify/tell-us-who-you-want-to-message.md %).
+You only need a person’s NHS number to send them messages. Learn how to [tell us who you want to message]({% link pages/using-nhs-notify/tell-us-who-you-want-to-message.md %}).
 
 Create specific cohorts of recipients by using [Cohorting as a Service (opens in a new tab)](https://digital.nhs.uk/services/cohorting-as-a-service-caas){:target="\_blank"}.
 

@@ -16,7 +16,7 @@ You'll need to:
 
 1. [Download our Microsoft Word template](#how-to-use-our-email-template)<!-- markdownlint-disable-line -->.
 2. [Format your email](#how-to-use-our-email-template).
-3. Provide your email template to our onboarding team via email at <england.nhsnotify@nhs.net>.
+3. Provide your email template to our onboarding team via email at <england.nhsnotifyonboarding@nhs.net>.
 
 ## How to use our email template
 

@@ -12,26 +12,26 @@ section: Writing a message
 
 Upload a PDF of your letter and NHS Notify will print and post it for you.
 
-Your PDF must meet our letter specification. The page size and layout is A4 portrait (210 x 297mm).
+Your PDF must meet our letter specification. The page size and layout is A4 portrait (210mm x 297mm).
 
 You'll need to:
 
-1. [Download our Microsoft Word template.](#how-to-use-our-letter-template)<!-- markdownlint-disable-line -->
-2. [Format your letter.](#formatting-your-letter)
-3. [Convert your letter to a PDF.](#converting-your-letter-to-a-pdf)
-4. Email your letter PDF template to our onboarding team at <england.nhsnotify@nhs.net>.
+1. [Download our Microsoft Word template](#how-to-use-our-letter-template).<!-- markdownlint-disable-line -->
+2. [Format your letter](#formatting-your-letter).
+3. [Convert your letter to a PDF](#converting-your-letter-to-a-pdf).
+4. Email your letter PDF template to our onboarding team at <england.nhsnotifyonboarding@nhs.net>.
 
 ## How to use our letter template
 
 Your Word document must meet our letter specification. The page size and layout is A4 portrait (210 x 297mm).
 
 Download the relevant letter template to set up your letter:
 
-- [standard letter template]({% link assets/worddocs/letter-template-nhs-notify.docx %})
-- [large print letter template]({% link assets/worddocs/letter-template-nhs-notify-large-print.docx %})
-- [other language letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language.docx %})
-- [other language letter (right aligned) template]({% link assets/worddocs/letter-template-nhs-notify-other-language-right-aligned.docx %})
-- [parent or guardian letter template]({% link assets/worddocs/letter-template-nhs-notify-parent-or-guardian.docx %})
+- [standard letter template]({% link assets/worddocs/letter-template-nhs-notify_.docx %})
+- [large print letter template]({% link assets/worddocs/letter-template-nhs-notify-large-print_.docx %})
+- [other language letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language_.docx %})
+- [other language (right-aligned) letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language-right-aligned_.docx %})
+- [parent or guardian letter template]({% link assets/worddocs/letter-template-nhs-notify-parent-or-guardian_.docx %})
 
 You'll need the desktop Microsoft Word app.
 

@@ -16,7 +16,7 @@ You'll need to:
 
 1. [Download our Microsoft Word template](#how-to-use-our-nhs-app-message-template)<!-- markdownlint-disable-line -->.
 2. [Format your NHS App message](#formatting-your-nhs-app-message).
-3. Email your NHS App message template to our onboarding team at <england.nhsnotify@nhs.net>.
+3. Email your NHS App message template to our onboarding team at <england.nhsnotifyonboarding@nhs.net>.
 
 ## How to use our NHS App message template
 
@@ -76,7 +76,7 @@ Link text should tell the recipient what action they need to take and where the
 
 Never use ‘click here’, ‘click link’, ‘this link’ or ‘more’, as these do not make sense when read out of context.
 
-If the recipient is not expecting to receive an email from you, we recommend using the full URL instead of link text. Start with https://. For example:
+If the recipient is not expecting to receive a message from you, we recommend using the full URL instead of link text. Start with https://. For example:
 
 {% include components/inset-text.html
     text='<span>https://www.service-manual.nhs.uk/content</span>'

@@ -15,8 +15,8 @@ Provide a Word document of your text message and NHS Notify will send it for you
 You'll need to:
 
 1. [Download our Microsoft Word template](#how-to-use-our-text-message-template)<!-- markdownlint-disable-line -->.
-2. [Format your text message](#formatting-your-text-message)
-3. Email your text message template to our onboarding team at <england.nhsnotify@nhs.net>.
+2. [Format your text message](#formatting-your-text-message).
+3. Email your text message template to our onboarding team at <england.nhsnotifyonboarding@nhs.net>.
 
 ## How to use our text message template