Koredotcom · ashishguptaiitb · Jul 2, 2026 · Jul 2, 2026 · Jul 2, 2026 · Jul 2, 2026
diff --git a/ai-for-service/analytics/overview/conversations.mdx b/ai-for-service/analytics/overview/conversations.mdx
@@ -85,6 +85,10 @@ The system stores up to the last ten search phrases for the current user and dis
 
 You can download recordings, transcripts, latency reports, and events from the dashboard.
 
+### Prerequisite
+
+* To enable Download Latency Report, add the following Call Control Parameters: `notifySttLatency = true, vadEnable = true, vadVendor = silero`.
+
 ### Export Conversation Data and Transcripts
 
 1. Select the conversations and select **Export**.
@@ -100,8 +104,6 @@ You can download recordings, transcripts, latency reports, and events from the d
     <Note>
         * Export Transcripts exports transcript files as a compressed file named `transcripts-YYYY-MM-DD-HH24-mm-SS.zip`.
         * You can select up to 25 conversations for export as transcripts. Conversations without a transcript include a blank transcript in the export.
-        * A status message appears when the export starts. The file downloads automatically on completion.
-        * To enable Download Latency Report, add the following Call Control Parameters: `notifySttLatency = true, vadEnable = true, vadVendor = silero`.
         * When permissions aren't granted or are disabled, download options are inactive, and an access restriction message appears on hover.
     </Note>
 

diff --git a/ai-for-service/app-settings/advanced-settings/system-settings.mdx b/ai-for-service/app-settings/advanced-settings/system-settings.mdx
@@ -84,6 +84,8 @@ When calls transfer from an existing telephony provider to the platform, a conne
 
 The Data Retention Period feature allows administrators to configure how long voice call recordings are retained. Users can select retention periods ranging from 1 day to 7 years using a dropdown, with default values set by customer type. The feature includes optional email notifications for deletion reminders (disabled if retention is less than 1 month) and mandatory deletion acknowledgements. All changes to retention settings and email preferences are recorded in audit logs, along with counts of successful or failed recording deletions. By default, new customers and applications have a retention period of 3 months, while existing customers retain recordings for 7 years. Only App Owners or Supervisors can modify these settings.
 
+{/* AG: Verify correctness of retention period mentioned above and copyedit to shorten it. Every customer isn't on 7 year period - the setting is customizable in the platform. */}
+
 ### Attachment Retention Period
 
 The Attachment Retention Period feature allows administrators to configure a separate retention period for attachments in user-bot conversations. The attachment retention period must always be shorter than the conversation retention period, allowing attachments to be deleted earlier if required. All changes to attachment retention settings are recorded in audit logs for traceability and compliance. Only App Owners can modify these settings. 

diff --git a/...supervisors/agent-management/images/agent-notification-network-interruption.png b/...supervisors/agent-management/images/agent-notification-network-interruption.png
diff --git a/ai-for-service/contact-center/supervisor.mdx b/ai-for-service/contact-center/supervisor.mdx
@@ -726,9 +726,9 @@ Conversation statuses trigger messages to agents or customers at key moments. Wa
 | `Auto Expire` | Customer response time exceeds the set limit | Live Chat | User, Agent | Agent names, Elapsed/Expired Time |
 | `On Close` | Agent closes the conversation | Live Chat, Messaging | User | Agent names, Elapsed/Expired Time |
 
-<Note>
-    The Network Disconnection Notification Delay setting, under On Customer Interruption after Agent Transfer, defines how long the system waits before notifying agents of a customer disconnect. If the customer reconnects within this delay, the notification is suppressed. The supported range is 3 seconds to 1 minute (default: 3 seconds).
-</Note>
+The Network Disconnection Notification Delay setting, under On Customer Interruption after Agent Transfer, defines how long the system waits before notifying agents of a customer disconnect. If the customer reconnects within this delay, the notification is suppressed. The supported range is 3 seconds to 1 minute (default: 3 seconds).
+
+![Notification on Customer Disconnection](/ai-for-service/contact-center/agent-and-supervisors/agent-management/images/agent-notification-network-interruption.png)
 
 **Email statuses:**
 

diff --git a/ai-for-service/release-notes/search-ai.mdx b/ai-for-service/release-notes/search-ai.mdx
@@ -46,7 +46,7 @@ The ServiceNow connector now supports incremental synchronization. Instead of pe
 
 <p className="rn-subtitle">Salesforce Connector: Language Filtering for Knowledge Articles</p>
 
-Added support for language-based filtering of Knowledge Articles via Advanced Filters. Users can now specify which language(s) to ingest, excluding articles in other locales.
+Added support for language-based filtering of Knowledge Articles via Advanced Filters. Users can now can ingest articles of specific languages while skipping the articles in other locales.
 
 [Learn more →](/ai-for-service/searchai/connectors/salesforce)