Kore.ai Platform Documentation

Official documentation for the Kore.ai Platform — build intelligent AI solutions for enterprise productivity, customer service, and process automation.

Products

The new Agent Platform is the next-generation Kore.ai platform to design, deploy, and operate intelligent agent systems. The platform unifies conversational AI and agentic AI under a single programming model, so a single agent definition can combine deterministic workflows with autonomous reasoning.

Other business solutions of Kore.ai:

• AI for Service — Customer service AI solutions.
• AI for Work — Enterprise productivity platform.
• AI for Process — Process automation with AI.

Contribute to this Documentation

Prerequisites to author and contribute are:

• Node.js v20.17.0 or later (LTS version recommended).
• Get write access to this repo.
• Install Mintlify CLI npm i -g mintlify.

To author and preview, follow these steps:

1. Clone the repo. Use GitHub Desktop client.
2. Work only in your product-specific branch and your product-specific folder.
3. Create or update the .mdx files or other assets.
4. To preview locally, create a local build using mint dev or mint dev --port xxxx in the cloned repo's root folder.
5. To preview on stage, create a pull requests targeting main branch and view the preview or deployment link in it.
6. To publish your doc updates, request a review of your PR and wait for it to be merged. Do NOT merge on your own.

Folder structure and common files

agent-platform/				# Agent Platform v1 archived docs
agent-platform/v1     # Artemis Agent Platform v2 docs
ai-for-process/				# AI for Process archived docs
ai-for-service/				# AI for Service docs
ai-for-work/				  # AI for Work docs
assets/						    # Common assets for all docs, say favicon, logo, etc. Used in docs.json.
├── favicon.png
├── favicon-dark.png
├── favicon-light.svg
├── koreailogo-black.svg
├── koreailogo-white.svg
custom-css			    # custom stylesheets. Don't edit.
├── style.css
snippets			     # Reusable content for single sourcing
.cspell.json		   # Spell check config file that's NOT available in the repo but added in everyone's local clone manually. Works when extension is installed in VSCode editor.
.gitignore			   # Exclusions from repo uploads
.markdownlint.jsonc	# Markdown linting rules. Works when extension is installed in VSCode editor
.mintignore			# Exclusions from the Mintlify build
docs.json			# Config, TOC, home page design theme, analytics integration, etc.
home.mdx			# Docs home page
License				# MIT license for docs