I'm a product person. That's the simplest way to put it.
I started my career at Accenture in 2011 — five years in the SAP world, sitting between clients who knew their business inside out and technical teams who knew the system inside out, being the person who had to make those two worlds actually talk to each other. It was good work and I learned a lot, but I kept feeling like I was translating without fully understanding the language on either side.
So I went back to school. My Masters in Information Systems in the US was where things properly clicked — I was now sitting in classrooms with real work experience behind me, and suddenly data, product thinking, and technology felt like they were all part of the same conversation I had been trying to have for five years. I was also fortunate enough to be introduced to fintech during that time — not as a career plan, just something I stumbled into and couldn't stop thinking about. The idea that technology could fundamentally change who gets access to financial services stuck with me in a way that hasn't really left.
From there, fintech became the path. Global Payments first, then Fidelity — doing the same bridging work at a different scale. Figuring out where the business problem actually is, figuring out what the technology can realistically do, and sitting in the middle trying to make something useful happen.
I recently published an open-source framework — something I probably should have done years ago but finally got around to. It's a KYC reference architecture for community banks and credit unions, written for institutions dealing with the same onboarding problems I spent years solving at larger ones.
The reason I wrote it down and published it: smaller institutions — community banks, credit unions, CDFIs — serve the customers who most need good onboarding experiences, and they rarely have the resources to build what larger institutions take for granted. This framework makes those patterns available to anyone. It's not perfect but it's real, and it's based on approaches that reduced onboarding friction by 40% in production.
A second one is coming — on micro-app architecture for investment platforms. A few more weeks.
- Accenture (2011–2016) — SAP implementations, product consulting, learning how large organisations actually work versus how they think they work
- Masters in Information Systems — US, went back with work experience and finally found the intersection of data, product and technology that made sense of everything before it. Got introduced to fintech here.
- Global Payments — fintech product management, KYC and identity verification at scale, financial inclusion work I genuinely cared about
- Fidelity Investments — product strategy on a $5.4 trillion AUM platform, AI governance (the first framework the platform had), figuring out what responsible AI actually means in practice rather than in a slide deck
Some outcomes I'm proud of: 40% reduction in KYC onboarding friction, 156% mobile adoption growth, €1.8M in cost savings from a tech debt programme, an AI governance framework now in production.
I write occasionally about fintech, product strategy, and AI governance — three pieces published, more in progress.
Based in Boston USA . Originally from Mumbai India. Why good product management is mostly just listening carefully and then being stubborn about what you heard. Lets connect on that and more !!!
Certified SAFe APM, PSPO I, PSM I, AWS Cloud Practitioner.