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31 changes: 18 additions & 13 deletions docs/customer/portal/index.md
Original file line number Diff line number Diff line change
Expand Up @@ -8,9 +8,9 @@ description: "Register for a Netwrix Customer Portal account, access downloads,

import { Company } from '@site/src/training/products';

Follow the steps to register for a Customer Portal account.
To register for a <Company /> Customer Portal account, complete the following steps:

1. Navigate to the [Netwrix website](https://www.netwrix.com/)
1. Navigate to the [Netwrix website](https://www.netwrix.com/).

![Netwrix Website](@site/static/images/customer-portal/website.png)

Expand All @@ -23,15 +23,22 @@ Follow the steps to register for a Customer Portal account.
* First Name – Enter your first name
* Last Name – Enter your last name
* Business Email – Enter your corporate email address
* This needs to be the same email address known to <Company />.
* This should be an email address that <Company /> already has on file.
* Direct Phone – Enter your corporate phone number

* Password – Enter a password that meets the following requirements:
* At least 15 characters
* At least one number
* At least one uppercase letter
* At least one lowercase letter
* At least one special character
* Confirm Password – Renter the password
4. Check the **I'm not a robot** box.
5. Read the [Netwrix Privacy Policy](https://www.netwrix.com/en/legal/privacy-policy) and then accept it by checking the box.
6. Click **Sign Up**.

![Thank You for Signing Up Message](@site/static/images/customer-portal/thank-you.png)
7. After registering, you will receive an email to activate your account. If you do not receive this email, click the **Resend Activation** link in the browser.

7. After registering, you will receive an email to activate your account. If you don't receive this email, click the **Resend Activation** link in the browser.

:::danger[Warning]

Expand All @@ -41,22 +48,20 @@ Follow the steps to register for a Customer Portal account.

![Activation Email](@site/static/images/customer-portal/activation.png)

8. Click **Verify Your Account** link in the email.
8. Open the email and click the **Verify Your Account** link.

![Customer Portal Home Page](@site/static/images/customer-portal/home.png)

9. Your account will be activated and you will be redirected to the Ready to use page. Click the **Netwrix products** link to open the portal's Home page. You can return to the main <Company /> website by clicking the logo in the upper left corner.

10. The activation email included a temporary password. To change your password, go to My Profile and click **Change Password**.
9. The portal activates your account and redirects you to the Ready to use page. Click the **Sign In** link and enter the email address and password you provided during sign-up to access the <Company /> Customer Portal.

From the <Company /> website, you can access the Customer Portal through the drop-down menu from the user icon.
From the <Company /> Customer Portal, you can return to the main <Company /> website by clicking the logo in the upper-left corner. Then you can access the <Company /> Customer Portal through the user icon.

## Troubleshooting Issues in the <Company /> Customer Portal

If you have any trouble with the <Company /> Customer Portal, try the following:

* Ensure you verified your email by clicking the Verify Your Account link in the email you were sent when you registered for the account
* Confirm the corporate email address you used to register for a portal account is known to <Company /> by contacting your Account Manager
* Ensure you verified your email by clicking the Verify Your Account link in the email you received when you registered for the account
* Contact your Account Manager to confirm <Company /> has the corporate email address you used to register on file
* Clear your browser cache

If you continue to have issues with any aspect of the <Company /> Customer Portal, email us at [customer.portal@netwrix.com](mailto:customer.portal@netwrix.com) for assistance.
If you continue to have issues with the <Company /> Customer Portal, email [customer.portal@netwrix.com](mailto:customer.portal@netwrix.com) for assistance.
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