I'm a Senior Technical Support Engineer with more than a decade of experience in enterprise SaaS environments, specializing in API debugging, authentication troubleshooting, and translating between what customers say and what engineers need to hear.
I've spent my career at the intersection of complex technical systems and the humans trying to use them. At Axonius, I managed roughly 50 active cases at a time while serving as the designated lead for multiple Fortune 500 accounts. I debugged SaaS integration failures, authentication errors, and data-handling issues across secure cloud environments, pulling logs from Grafana and Coralogix, running curl against REST APIs to isolate payload and auth problems, and reviewing adapter code on GitHub to understand which endpoints an adapter called and which fields it retrieved.
Beyond troubleshooting, I also look for ways to work smarter. I created AI workflows using deliberately simple prompts that consistently outperformed more elaborate approaches for log analysis, API debugging, and Zendesk triage. I cleared a full enterprise customer ticket backlog that had never been cleared before. I absorbed a colleague's entire queue during a medical leave, bringing a 38-ticket backlog down to 6.
I believe clear documentation is infrastructure, not an afterthought. A well-written doc is a ticket that never gets opened.
Take a look around.
I debug complex systems by day and tell terrible jokes by night. (Why do programmers prefer dark mode? Because light attracts bugs.)