Complete support agent with semantic search, classification & escalation#34
Open
samadhianjana wants to merge 2 commits into
Open
Complete support agent with semantic search, classification & escalation#34samadhianjana wants to merge 2 commits into
samadhianjana wants to merge 2 commits into
Conversation
Replaced TF-IDF keyword search with semantic vector search using sentence-transformers (all-MiniLM-L6-v2) and FAISS. Implemented overlapping chunking (500 words, 50-word overlap). Expanded context window from 2×400 chars to 5×2000 chars. Built persistent vector index (1512 chunks). Updated README, code/README, and requirements. All 29 tickets processed.
…art guide - Added clear project description, what the agent does, and key features - Documented architecture: escalation → classifier → FAISS retriever → generator - Included quickstart setup steps (venv, dependencies, API key) - Explained RAG approach: sentence-transformers, overlapping chunks, expanded context - Updated project structure and evaluation notes
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
1 participant
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
No description provided.