rv_srujana_orchestrate#27
Open
rvs123720 wants to merge 2 commits into
Open
Conversation
rv_srujana_orchestrate
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
1 participant
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
I built a terminal-based support triage agent that handles tickets across HackerRank, Claude, and Visa.
The agent reads the provided ticket CSV, uses only the given sample support data as its knowledge source, and decides how each ticket should be handled. For every case, it identifies the request type, assigns a product area, checks the level of risk, retrieves the closest matching support guidance, and either gives a grounded response or escalates the ticket to a human.
I kept the agent conservative on purpose: cases involving billing, refunds, fraud, account access, security issues, outages, or anything not clearly covered by the support corpus are escalated instead of guessed. The project includes the Python CLI, README, input files, and the completed output.csv ready for submission.