Multi-Domain Support Triage Agent - Manshi Kumari Shaw#21
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Built a modular, RAG-based support triage agent that classifies tickets, detects risk, retrieves relevant corpus data, and generates grounded responses with smart escalation for sensitive or unsupported cases. |
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Implemented a terminal-based AI support triage agent that processes multi-domain support tickets (HackerRank, Claude, Visa) using a modular pipeline with classification, retrieval (RAG), risk-aware decision-making, and grounded response generation based solely on the provided support corpus.