PR challenge#7
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Implementado:
Call Lifecycle Events
✔️|
call_initiated| ValidatequeueIdexists. Start SLA timer with 30 second max wait. |✔️|
call_routed| Assign an agent. Re-route if unanswered after 15 seconds. |✔️|
call_answered| Flag or notify whenwaitTime > 30. Update agent-facing metadata as needed. |✔️|
call_hold| Enforce max hold time of 60 seconds. Flag or notify when exceeded. |✔️|
call_ended| Mark the call as ended. Flag calls with duration under 10 seconds. |