feat: Robust Real-time Call Center Logic & SLA Monitoring#4
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kiranitor123 wants to merge 1 commit into
Open
feat: Robust Real-time Call Center Logic & SLA Monitoring#4kiranitor123 wants to merge 1 commit into
kiranitor123 wants to merge 1 commit into
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SOLID Refactor: Logic separated into CallRepository, SlaManager (timers), and CallService. Reliability: Implemented Transactional Outbox (guaranteed event delivery) and Idempotency (prevented duplicates). Real-time UX: Dashboard features automatic live ticking (LiveDuration) and instant SLA notifications. Infrastructure: Database seed script, and morgan logging for observability. Tradeoffs: SLA timers are in-memory for simplicity (cleared on service restart). Next Steps: Migrate timers to persistent queues (BullMQ) and implement E2E testing.processing latency.
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SOLID Refactor:
Logic is separated into CallRepository, SlaManager (timers), and CallService.
Reliability:
Implemented Transactional Outbox (guaranteed event delivery) and Idempotency (prevented duplicates).
Real-time UX:
Dashboard features automatic live ticking (LiveDuration) and instant SLA notifications.
Infrastructure:
Database seed script, and morgan logging for observability.
Tradeoffs:
SLA timers are in-memory for simplicity (cleared on service restart).
Next Steps:
Migrate timers to persistent queues (BullMQ) and implement E2E testing. processing latency.