chore: update billing error messages

src/content/docs/billing/pay-invoices-overdue-balances.mdx

@@ -13,11 +13,7 @@ If the automatic retry attempts to take payment fails, and you have not manually
 
 The full range of error messages you may see are:
 
-* "could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
-* "could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
-* "failed in ActionAppendSubscription: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
-* "could not run a legacy post user sub request: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
-* "failed to load account: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
+* "You cannot add or modify subscriptions/services until your outstanding balance is paid. Please visit the Billing section to proceed."
 
 The simplest way to pay your balance is to click **Pay Now** from your Billing homepage in the Cloudflare dashboard. To see these steps in more detail, refer to [Pay an outstanding balance](#pay-an-outstanding-balance).
 

src/content/docs/billing/resolve-cannot-remove-payment-method.mdx

@@ -7,8 +7,8 @@ sidebar:
 
 This article will help if you are receiving an error that mentions one of the following errors when attempting to remove a payment method:
 
-* "Cannot remove payment method from account with active subscriptions."
-* "unable to remove payment method from account with transactions in progress"
+* "You can't remove this payment method while it's linked to active subscriptions. Go to Billing to manage subscriptions."
+* "You can't remove a payment method while there are transactions in progress. Make sure all transactions are completed and all subscriptions are cancelled."
 
 ## Causes
 * You still have active paid subscriptions
@@ -51,7 +51,7 @@ Once your next monthly invoice has been produced you should be able to remove yo
 
 ### Check for an upcoming Registrar renewal
 
-For Registrar domains scheduled for auto-renewal, we will attempt to renew approximately 30 days before your renewal date. In the 24 hours prior to that, we will automatically process a payment hold using your payment method. During this time you will be unable to remove your payment method. 
+For Registrar domains scheduled for auto-renewal, we will attempt to renew approximately 30 days before your renewal date. In the 24 hours prior to that, we will automatically process a payment hold using your payment method. During this time you will be unable to remove your payment method.
 
 To check if any of your domains are in the process of renewal:
 

src/content/docs/billing/resolve-you-cannot-modify-this-subscription.mdx

@@ -7,8 +7,7 @@ sidebar:
 
 This article will help if you are receiving an error that mentions "You cannot modify this subscription since it is currently scheduled to be cancelled" when attempting to cancel or modify a subscription. For reference, the full message you receive may be one of the following:
 
-* "failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: You cannot modify this subscription since is currently scheduled to be canceled at the end of your current billing period. In order to purchase more of the service, you will need to click the Cancel Downgrade button on the Subscriptions page in the Billing section."
-* "failed in ActionAppendSubscription: failed to apply object products: You cannot modify this subscription since is currently scheduled to be canceled at the end of your current billing period. In order to purchase more of the service, you will need to click the Cancel Downgrade button on the Subscriptions page in the Billing section."
+* "This subscription is scheduled to be cancelled at the end of the billing period. To make changes or purchase more, please click 'Cancel Downgrade' on the Subscriptions page."
 
 ## Causes
 * You are attempting to cancel a subscription which you have already requested cancellation for
@@ -29,7 +28,7 @@ Once you have requested cancellation, you will see the date your subscription wi
 If you previously cancelled the subscription and have changed your decision, you need to cancel the downgrade.
 
 ### Can I receive a refund for my cancelled subscription?
-No refund will be issued for a cancelled subscription - instead, your subscription will remain active until the end of the current billing period. 
+No refund will be issued for a cancelled subscription - instead, your subscription will remain active until the end of the current billing period.
 
 If you do not wish to pay for the coming billing period, then you should cancel your subscription no later than on the last day of the billing period. You can discover this date by visiting the **Subscriptions** page and checking the renew date, for example “RENEWS ON Aug 29, 2025”.
 

src/content/docs/billing/resolve-zone-cannot-be-ugpraded.mdx

@@ -9,7 +9,6 @@ When trying to upgrade a domain or purchase a subscription, you may see an error
 
 * "this zone cannot be upgraded"
 * "there is a problem with your billing profile"
-* "The zone you are trying to open a subscription for is banned"
 
 ## Causes
 * Your account may have an outstanding unpaid balance
@@ -25,14 +24,5 @@ This message appears when the account or domain involved has an outstanding unpa
 
 As a reference, the full error messages you may see are:
 
-* "Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time."
-* "failed to lookup account in db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
-* "could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
-* "failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
-* "failed in ActionAppendSubscription: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.
-* "failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to open a subscription for is banned."
-* "could not run a legacy post user sub request: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
-* "could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to open a subscription for is banned."
-* "failed to load account: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
-* "could not run legacy post zone sub request against new zone products: failed to get account type: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
-* "failed in ActionAppendSubscription: failed to get account type: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
+* "Due to a Billing related issue, the zone cannot be upgraded at this time. Please visit the Billing section to ensure there is no outstanding balance."
+* "Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."

src/content/docs/billing/troubleshoot-failed-payments.mdx

@@ -7,9 +7,8 @@ sidebar:
 
 This article will help if you are receiving errors about your payment failing when attempting to purchase something, change an existing subscription, pay an invoice or an outstanding balance. You may see one of the following error messages:
 
-* "Contact your bank for assistance. An error occurred while collecting payment."
+* "The payment has failed. Please contact your bank or use a different payment method."
 * "Payment error: authorization failed for [“example.com”]"
-* "failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: failed to collect latest invoice XXXXXX for subscription YYYYY: Contact your bank for assistance. An error occurred while collecting payment."
 
 Alternatively, you may receive an email from us about a subscription renewal payment failure with the subject: “[Cloudflare]: We couldn't process your renewal payment” which states “We were unable to process your renewal payment”.
 

src/content/partials/billing/two-payment-methods.mdx

@@ -5,7 +5,7 @@
 
 :::note
 
-You may receive the error message "Cannot add more than two payment methods." when trying to add additional methods.
+You may receive the error message "Your account is limited to 2 payment methods, and you've reached that limit. Please remove an existing payment method before adding a new one." when trying to add additional methods.
 
 If you are unable to add or edit a payment method, [delete a payment method](/billing/update-billing-info/#delete-a-payment-method) and try again.