📦 OMICALL SDK FOR Flutter

The OmiKit exposes the 📦 omicall_flutter_plugin library.

The most important part of the framework is :

✅ Help to easy integrate with Omicall.
✅ Easy custom Call UI/UX.
✅ Optimize codec voip for you.
✅ Full interface to interactive with core function like sound/ringtone/codec.
✅ Built-in Call Quality Monitoring (MOS score tracking)

📦 SDK Versions

Component	Version
omicall_flutter_plugin	3.3.5
Android OmiSDK (`io.omicrm.vihat:omi-sdk`)	2.6.9
iOS OmiKit	1.11.9

📝 Status

Currently active maintenance and improve performance

Quick Start

Install via pubspec.yaml:

dependencies:
  omicall_flutter_plugin: ^latest_version

Minimum setup:

// 1. Start services
await OmicallClient.instance.startServices();

// 2. Login
await OmicallClient.instance.initCall(
  userName: "your_username",
  password: "your_password",
  realm: "your_realm",
  host: "your_host",
  isVideo: false,
  fcmToken: fcmToken,
  projectId: "your_firebase_project_id"
);

// 3. Make a call
final result = await OmicallClient.instance.startCall(phoneNumber, false);

Architecture Overview

📐 System Architecture

┌──────────────────────────────────────────────────────────────────┐
│                        Flutter Layer                             │
│  ┌────────────────────────────────────────────────────────────┐  │
│  │  Your Flutter App (UI/UX)                                  │  │
│  │  ┌─────────────┐  ┌──────────────┐  ┌──────────────────┐   │  │
│  │  │ Call Screen │  │ Dial Screen  │  │ Settings Screen  │   │  │
│  │  └──────┬──────┘  └──────┬───────┘  └────────┬─────────┘   │  │
│  └─────────┼─────────────────┼────────────────────┼───────────┘  │
│            │                 │                    │              │
│            └─────────────────┴────────────────────┘              │
│                              │                                   │
├──────────────────────────────┼───────────────────────────────────┤
│                    OmicallClient API                             │
│  ┌──────────────────────────┴─────────────────────────────────┐  │
│  │  • startCall()        • toggleAudio()   • getCurrentUser() │  │
│  │  • endCall()          • toggleSpeaker() • getGuestUser()   │  │
│  │  • joinCall()         • toggleHold()    • getUserInfo()    │  │
│  │  • sendDTMF()         • toggleVideo()   • logout()         │  │
│  │  • switchCamera()     • transferCall()                     │  │
│  └────────────────────────────────────────────────────────────┘  │
│                              │                                   │
│  ┌──────────────────────────┴─────────────────────────────────┐  │
│  │              Event Listeners & Helpers                     │  │
│  │  • callStateChangeEvent  • CallQualityTracker              │  │
│  │  • setCallQualityListener • CallQualityInfo                │  │
│  │  • setMuteListener       • VideoController                 │  │
│  │  • setSpeakerListener    • CameraView                      │  │
│  └────────────────────────────────────────────────────────────┘  │
└──────────────────────────────┬───────────────────────────────────┘
                               │ Method Channel
┌──────────────────────────────┴───────────────────────────────────┐
│                   Flutter Plugin Bridge                          │
│  ┌────────────────────────────────────────────────────────────┐  │
│  │  Platform: Android (Kotlin)    Platform: iOS (Swift/ObjC)  │  │
│  │  • OmicallsdkPlugin            • SwiftOmikitPlugin         │  │
│  │  • Event Broadcasting          • Event Broadcasting        │  │
│  │  • Permission Handling         • CallKit Integration       │  │
│  └────────────────────────────────────────────────────────────┘  │
└──────────────────────────────┬───────────────────────────────────┘
                               │
┌──────────────────────────────┴───────────────────────────────────┐
│                    Native SDK Layer                              │
│  ┌────────────────────────────────────────────────────────────┐  │
│  │  Android SDK (vn.vihat.omicall.omisdk)                     │  │
│  │  ┌──────────────┐  ┌──────────────┐  ┌──────────────────┐  │  │
│  │  │ SipService   │  │ CallManager  │  │ AudioManager     │  │  │
│  │  │ (OMISIP)      │  │              │  │                  │  │  │
│  │  └──────────────┘  └──────────────┘  └──────────────────┘  │  │
│  └────────────────────────────────────────────────────────────┘  │
│                                                                  │
│  ┌────────────────────────────────────────────────────────────┐  │
│  │  iOS SDK (OmiKit)                                          │  │
│  │  ┌──────────────┐  ┌──────────────┐  ┌──────────────────┐  │  │
│  │  │ OMISIPLib    │  │ CallManager  │  │ PushKitManager   │  │  │
│  │  │ (OMISIP)      │  │              │  │                  │  │  │
│  │  └──────────────┘  └──────────────┘  └──────────────────┘  │  │
│  └────────────────────────────────────────────────────────────┘  │
└──────────────────────────────────────────────────────────────────┘
                               │
                    ┌──────────┴──────────┐
                    │   Network Layer     │
                    │  • SIP Protocol     │
                    │  • RTP/SRTP         │
                    │  • STUN/TURN        │
                    └─────────────────────┘

🔄 Data Flow

User Action → Flutter UI → OmicallClient → Platform Channel
           → Native SDK → SIP Server → Remote Peer

Remote Peer → Native SDK → Event Broadcast → OmicallClient
           → Flutter Listeners → UI Update

Call Flow Lifecycle

📞 Outgoing Call Flow

┌─────────┐
│ Flutter │ startCall(phoneNumber, isVideo)
│   App   │ ─────────────────────────────────────────┐
└─────────┘                                          │
                                                     ▼
┌──────────────────────────────────────────────────────────────┐
│                    Call State Changes                        │
│                                                              │
│  UNKNOWN (0)                                                 │
│      │                                                       │
│      ├─── Check permissions & account status                 │
│      │                                                       │
│      ▼                                                       │
│  CALLING (1) ◄─ startCallSuccess (status=8)                  │
│      │           "Initiating call..."                        │
│      │           ⏱️  Ring tone starts                        │
│      │                                                       │
│      ▼                                                       │
│  EARLY (3)                                                   │
│      │           "Ringing..."                                │
│      │           ⏱️  Waiting for remote peer                 │
│      │                                                       │
│      ▼                                                       │
│  CONNECTING (4)                                              │
│      │           "Connecting..."                             │
│      │           🔊 Remote peer answered                     │
│      │                                                       │
│      ▼                                                       │
│  CONFIRMED (5)                                               │
│      │           "Active call"                               │
│      │           📊 Call quality monitoring starts           │
│      │           ⏱️  Call timer starts                       │
│      │           🎙️  Audio/Video stream active               │
│      │                                                       │
│      │  ┌──────────────────────────────────┐                 │
│      │  │  User can perform:               │                 │
│      │  │  • toggleAudio() - Mute/Unmute   │                 │
│      │  │  • toggleSpeaker() - Speaker on  │                 │
│      │  │  • toggleHold() - Hold/Unhold    │                 │
│      │  │  • toggleVideo() - Video on/off  │                 │
│      │  │  • sendDTMF() - Send numbers     │                 │
│      │  │  • transferCall() - Transfer     │                 │
│      │  │  • endCall() - Hang up           │                 │
│      │  └──────────────────────────────────┘                 │
│      │                                                       │
│      ▼                                                       │
│  DISCONNECTED (6)                                            │
│      │           "Call ended"                                │
│      │           📊 Call info returned                       │
│      │           ⏱️  Final duration calculated               │
│      │           🧹 Cleanup resources                        │
│      │                                                       │
│      ▼                                                       │
│  UNKNOWN (0)                                                 │
│                                                              │
└──────────────────────────────────────────────────────────────┘

Timeline Example:
─────────────────────────────────────────────────────────────►
0s        2s        4s        7s        45s       47s
│         │         │         │         │         │
UNKNOWN   CALLING   EARLY     CONNECTING CONFIRMED DISCONNECTED
          "Dialing" "Ringing" "Answered" "Talking" "Ended"

📲 Incoming Call Flow

┌─────────────┐
│ Push Notif  │ Firebase/APNS Push
│ or CallKit  │ ───────────────────────────────────────┐
└─────────────┘                                        │
                                                       ▼
┌──────────────────────────────────────────────────────────────┐
│                    Call State Changes                        │
│                                                              │
│  UNKNOWN (0)                                                 │
│      │                                                       │
│      ▼                                                       │
│  INCOMING (2)                                                │
│      │           "Incoming call from XXX"                    │
│      │           🔔 Ringtone plays                           │
│      │           📱 CallKit/Notification shows               │
│      │                                                       │
│      │  ┌──────────────────────────────────┐                 │
│      │  │  User Actions:                   │                 │
│      │  │  • joinCall() ────┐              │                 │
│      │  │  • endCall() ─────┼────┐         │                 │
│      │  └──────────────────────────────────┘                 │
│      │                      │    │                           │
│      │  ◄───────────────────┘    │                           │
│      ▼                            │                          │
│  CONNECTING (4)                   │                          │
│      │           "Answering..."  │                           │
│      │           🔊 Audio setup   │                          │
│      │                            │                          │
│      ▼                            │                          │
│  CONFIRMED (5)                    │                          │
│      │           "Active call"   │                           │
│      │           📊 Quality monitoring                       │
│      │           🎙️  Audio stream active                     │
│      │                            │                          │
│      │  [Same actions as         │                           │
│      │   outgoing call]           │                          │
│      │                            │                          │
│      ▼                            ▼                          │
│  DISCONNECTED (6) ◄───────── DISCONNECTED (6)                │
│      │           "Answered & Ended" "Rejected"               │
│      │           📊 Call duration    📊 No duration          │
│      │                                                       │
│      ▼                                                       │
│  UNKNOWN (0)                                                 │
│                                                              │
└──────────────────────────────────────────────────────────────┘

Timeline Example (Answer):
─────────────────────────────────────────────────────────────►
0s        1s        3s        30s       32s
│         │         │         │         │
UNKNOWN   INCOMING  CONNECTING CONFIRMED DISCONNECTED
          "Ringing" "Answered" "Talking" "Ended"

Timeline Example (Reject):
─────────────────────────────────────────────────────────────►
0s        1s        4s
│         │         │
UNKNOWN   INCOMING  DISCONNECTED
          "Ringing" "Rejected"

🔁 Hold State Flow

CONFIRMED (5)
     │
     ├─ toggleHold() ──►  HOLD (7)
     │                       │
     │                       ├─ "Call on hold"
     │                       ├─ 🔇 Audio muted for both
     │                       │
     │  ◄──── toggleHold() ──┤
     │
     ▼
CONFIRMED (5)
     │
     ├─ "Call resumed"
     ├─ 🔊 Audio restored

Configuration

🛠️ STEP 1: Config native file

🚀 Android:

📌 - Config gradle file

Add these settings in build.gradle:

jcenter()
maven {
  url "https://maven.pkg.github.com/omicall/OMICall-SDK"
  credentials {
    username = OMI_USER // Please connect with developer OMI for get information
    password = OMI_TOKEN
  }
  authentication {
    basic(BasicAuthentication)
  }
}

//in dependencies
classpath 'com.google.gms:google-services:4.3.13' // You can choose the version of google-services to suit your project

//under buildscript
allprojects {
    repositories {
        google()
        mavenCentral()
        jcenter() // Warning: this repository is going to shut down soon
        maven {
          url "https://maven.pkg.github.com/omicall/OMICall-SDK"
          credentials {
              username = OMI_USER
              password = OMI_TOKEN
          }
          authentication {
              basic(BasicAuthentication)
          }
        }
    }
}

If you use the latest Flutter using the build.gradle.kts file, the configuration is as follows:

allprojects {
    repositories {
        google()
        mavenCentral()
        maven {
            url = uri("https://maven.pkg.github.com/omicall/OMICall-SDK")
            credentials {
                username = project.findProperty("OMI_USER") as? String ?: ""
                password = project.findProperty("OMI_TOKEN") as? String ?: ""
            }
            authentication {
                create<BasicAuthentication>("basic")
            }
        }
    }
}

You can refer android/build.gradle to know more information.

Add these settings in app/build.gradle:

apply plugin: 'com.android.application'
apply plugin: 'kotlin-android'
apply plugin: 'com.google.gms.google-services'

You can refer android/app/build.gradle to know more information.

📌 - Config AndroidManifest.xml file

⚠️ IMPORTANT: This configuration is required for Android 13+ (API 33+) and Android 14+ (API 34+). Missing permissions will cause crashes or prevent calls from working.

<manifest xmlns:android="http://schemas.android.com/apk/res/android"
    xmlns:tools="http://schemas.android.com/tools">

    <!-- Hardware features - telephony is optional for VoIP apps -->
    <uses-feature
        android:name="android.hardware.telephony"
        android:required="false" />

    <!-- Basic permissions -->
    <uses-permission android:name="android.permission.INTERNET" />
    <uses-permission android:name="com.google.android.c2dm.permission.RECEIVE" />
    <uses-permission android:name="android.permission.WAKE_LOCK" />
    <uses-permission android:name="android.permission.FOREGROUND_SERVICE" />

    <!-- Android 14+ (API 34+) - REQUIRED for foreground service types -->
    <uses-permission android:name="android.permission.FOREGROUND_SERVICE_MICROPHONE" />
    <uses-permission android:name="android.permission.FOREGROUND_SERVICE_PHONE_CALL" />

    <!-- Android 13+ (API 33+) - REQUIRED for notifications -->
    <uses-permission android:name="android.permission.POST_NOTIFICATIONS" />

    <!-- CRITICAL: Explicitly remove FOREGROUND_SERVICE_CAMERA to prevent crashes on Android 14-15 -->
    <!-- See CHANGELOG 2.3.78: This permission causes crashes on devices without camera -->
    <uses-permission android:name="android.permission.FOREGROUND_SERVICE_CAMERA" tools:node="remove" />

    <!-- Connection Service for Android 15-16 -->
    <uses-permission android:name="android.permission.MANAGE_OWN_CALLS" />

    <application
        android:name=".MainApplication"
        android:label="Your App Name"
        android:enableOnBackInvokedCallback="true"
        android:alwaysRetainTaskState="true"
        android:largeHeap="true"
        android:exported="true"
        android:supportsRtl="true"
        android:allowBackup="false"
        android:fullBackupContent="false"
        android:icon="@mipmap/ic_launcher">

        <activity
            android:name=".MainActivity"
            android:exported="true"
            android:showWhenLocked="true"
            android:turnScreenOn="true"
            android:windowSoftInputMode="adjustResize"
            android:showOnLockScreen="true"
            android:launchMode="singleTask"
            android:largeHeap="true"
            android:alwaysRetainTaskState="true"
            android:supportsPictureInPicture="false">

            <!-- Your theme configuration -->
            <meta-data
                android:name="io.flutter.embedding.android.NormalTheme"
                android:resource="@style/NormalTheme" />

            <!-- Main launcher intent -->
            <intent-filter>
                <action android:name="android.intent.action.MAIN" />
                <category android:name="android.intent.category.LAUNCHER" />
            </intent-filter>

            <!-- Incoming call intent -->
            <intent-filter>
                <action android:name="android.intent.action.CALL" />
                <category android:name="android.intent.category.DEFAULT" />
                <data
                    android:host="incoming_call"
                    android:scheme="omisdk" />
            </intent-filter>

        </activity>

        <!-- Firebase Message Receiver -->
        <receiver
            android:name="vn.vihat.omicall.omisdk.receiver.FirebaseMessageReceiver"
            android:exported="true"
            android:enabled="true"
            android:foregroundServiceType="remoteMessaging"
            tools:replace="android:exported"
            android:permission="com.google.android.c2dm.permission.SEND">
            <intent-filter>
                <action android:name="com.google.android.c2dm.intent.RECEIVE" />
            </intent-filter>
        </receiver>

        <!-- Notification Service -->
        <service
            android:name="vn.vihat.omicall.omisdk.service.NotificationService"
            android:enabled="true"
            android:exported="false"
            android:foregroundServiceType="microphone|phoneCall">
            <!-- IMPORTANT: Only microphone|phoneCall, NO camera (see CHANGELOG 2.3.78) -->
        </service>

        <!-- Flutter plugin metadata -->
        <meta-data
            android:name="flutterEmbedding"
            android:value="2" />

    </application>
</manifest>

📝 Critical Notes:

FOREGROUND_SERVICE_CAMERA removal is REQUIRED:
```
<uses-permission android:name="android.permission.FOREGROUND_SERVICE_CAMERA" tools:node="remove" />
```
- Without tools:node="remove", app WILL CRASH on Android 14-15 devices without camera
- See CHANGELOG 2.3.78 for details
Android 14+ requires foregroundServiceType:
- NotificationService: android:foregroundServiceType="microphone|phoneCall" (NOT camera)
- FirebaseMessageReceiver: android:foregroundServiceType="remoteMessaging"
Android 13+ requires POST_NOTIFICATIONS:
- Request this permission at runtime for notifications to work
- Add to your permissions request flow
Android 15-16 requires MANAGE_OWN_CALLS:
- For connection service integration
Optional — Disable saving calls to device call history (WRITE_CALL_LOG): By default the SDK may request WRITE_CALL_LOG to log calls in the native call history. If your app does not want calls saved to the device's call history, explicitly remove this permission:
```
<uses-permission android:name="android.permission.WRITE_CALL_LOG" tools:node="remove" />
```
Note: xmlns:tools="http://schemas.android.com/tools" must be declared in the <manifest> tag (already included in the manifest template above).

Runtime Permission Request Example:

// In your MainActivity or permissions handler
if (Build.VERSION.SDK_INT >= Build.VERSION_CODES.TIRAMISU) {
    requestPermissions(arrayOf(
        Manifest.permission.POST_NOTIFICATIONS
    ), REQUEST_CODE_NOTIFICATIONS)
}

📌 - Config MainActivity file

In the MainActivity.kt file we need you to add the following configurations

import androidx.core.app.ActivityCompat.requestPermissions
import android.app.Activity
import io.flutter.embedding.android.FlutterActivity
import vn.vihat.omicall.omicallsdk.OmicallsdkPlugin
import android.Manifest
import androidx.activity.result.contract.ActivityResultContracts
import android.content.pm.PackageManager
import androidx.core.content.ContextCompat
import android.os.Bundle
import android.content.Intent
import android.util.Log
import vn.vihat.omicall.omisdk.utils.SipServiceConstants

class MainActivity: FlutterActivity() {

    override fun onCreate(savedInstanceState: Bundle?) {
        super.onCreate(savedInstanceState)
        try {
            val callPermissions = arrayOf(Manifest.permission.RECORD_AUDIO)

            if(!isGrantedPermission(Manifest.permission.RECORD_AUDIO)){
                requestPermissions(this,callPermissions,0)
            }

            val isIncomingCall = intent.getBooleanExtra(SipServiceConstants.ACTION_IS_INCOMING_CALL, false)
            OmicallsdkPlugin.onOmiIntent(this, intent)

        } catch (e: Throwable) {
            e.printStackTrace()
        }
    }

    override fun onNewIntent(intent: Intent){
        super.onNewIntent(intent);
        OmicallsdkPlugin.onOmiIntent(this, intent)
    }


    override fun onDestroy() {
        super.onDestroy()
        OmicallsdkPlugin.onDestroy()
    }

    override fun onResume(){
        super.onResume()
        OmicallsdkPlugin.onResume(this);
    }

    fun isGrantedPermission(permission: String): Boolean {
        return ContextCompat.checkSelfPermission(this, permission) == PackageManager.PERMISSION_GRANTED
    }

    override fun onRequestPermissionsResult(
        requestCode: Int,
        permissions: Array<out String>,
        grantResults: IntArray
    ) {
        super.onRequestPermissionsResult(requestCode, permissions, grantResults)
        OmicallsdkPlugin.onRequestPermissionsResult(requestCode, permissions, grantResults, this)
    }

  // Your config
}

✨ Setup push notification : Only support Firebase for remote push notification.
- ✅ Add google-service.json in android/app (For more information, you can refer firebase_core)
- ✅ Add Fire Messaging to receive fcm_token (You can refer firebase_messaging to setup notification for Flutter)
- ✅ For more setting information, please refer Config Push for Android

Now let's continue configuring iOS, let's go 🚀

🚀 iOS(Object-C):

📝 Assets: Add call_image into assets folder to update callkit image. We only support png style (This will help show your application icon on iOS CallKit when a call comes in)

📌 Add variables in Appdelegate.h:

#import <UIKit/UIKit.h>
#import <UserNotifications/UserNotifications.h>
#import <OmiKit/OmiKit-umbrella.h>
#import <OmiKit/Constants.h>
#import <UserNotifications/UserNotifications.h>

PushKitManager *pushkitManager;
CallKitProviderDelegate * provider;
PKPushRegistry * voipRegistry;

📌 Edit AppDelegate.m:

#import <OmiKit/OmiKit.h>
#import <omicall_flutter_plugin/omicall_flutter_plugin-Swift.h>

📌 Add these lines into didFinishLaunchingWithOptions:

[OmiClient setEnviroment:KEY_OMI_APP_ENVIROMENT_SANDBOX userNameKey:@"extension" maxCall:1 callKitImage: @"callkit_image" typePushVoip:@"default" representName:@"OMICALL"];
provider = [[CallKitProviderDelegate alloc] initWithCallManager: [OMISIPLib sharedInstance].callManager];
voipRegistry = [[PKPushRegistry alloc] initWithQueue:dispatch_get_main_queue()];
pushkitManager = [[PushKitManager alloc] initWithVoipRegistry:voipRegistry];
if (@available(iOS 10.0, *)) {
    [UNUserNotificationCenter currentNotificationCenter].delegate = (id<UNUserNotificationCenterDelegate>) self;
}

📝 Notes:

To custom callkit image, you need add image into assets and paste image name into setEnviroment function.
The variable representName is not required. If it has a value, when a call comes in, by default this name will be displayed on callKit. If nothing is transmitted, internal calls will display the Employee's name or the employee's internal

- (BOOL)application:(UIApplication *)application continueUserActivity:(NSUserActivity *)userActivity restorationHandler:(void (^)(NSArray<id<UIUserActivityRestoring>> * _Nullable))restorationHandler {
    bool value = [SwiftOmikitPlugin processUserActivityWithUserActivity:userActivity];
    return value;
}

// This action is used to close ongoing calls when the user kills the app
- (void)applicationWillTerminate:(UIApplication *)application {
    @try {
        [OmiClient OMICloseCall];
    }
    @catch (NSException *exception) {

    }
}

📌 Add these lines into Info.plist:

<key>NSCameraUsageDescription</key>
<string>Need camera access for video call functions</string>
<key>NSMicrophoneUsageDescription</key>
<string>Need microphone access for make Call</string>

💡 Save token for OmiClient: if you added firebase_messaging in your project so you don't need add these lines.

- (void)application:(UIApplication*)app didRegisterForRemoteNotificationsWithDeviceToken:(NSData*)devToken
{
    // parse token bytes to string
    const char *data = [devToken bytes];
    NSMutableString *token = [NSMutableString string];
    for (NSUInteger i = 0; i < [devToken length]; i++)
    {
        [token appendFormat:@"%02.2hhX", data[i]];
    }

    // print the token in the console.
    NSLog(@"Push Notification Token: %@", [token copy]);
    [OmiClient setUserPushNotificationToken:[token copy]];
}

✨ Only use under lines when added firebase_messaging plugin in your project

✅ Setup push notification: We only support Firebase for push notification.
✅ Add google-service.json in android/app (For more information, you can refer firebase_core)
✅ Add Firebase Messaging to receive fcm_token (You can refer firebase_messaging to setup notification for Flutter)
✅ For more setting information, please refer Config Push for iOS

🚀 iOS(Swift):

📝 Notes: The configurations are similar to those for object C above, with only a slight difference in the syntax of the funcs
📌 Add variables in Appdelegate.swift:

import OmiKit
import PushKit
import NotificationCenter

var pushkitManager: PushKitManager?
var provider: CallKitProviderDelegate?
var voipRegistry: PKPushRegistry?

📌 Add these lines into didFinishLaunchingWithOptions:

OmiClient.setEnviroment(KEY_OMI_APP_ENVIROMENT_SANDBOX, prefix: "", userNameKey: "extension", maxCall: 1, callKitImage: "callkit_image" typePushVoip:@"default")
provider = CallKitProviderDelegate.init(callManager: OMISIPLib.sharedInstance().callManager)
voipRegistry = PKPushRegistry.init(queue: .main)
pushkitManager = PushKitManager.init(voipRegistry: voipRegistry)

func application(_ application: UIApplication, continue userActivity: NSUserActivity, restorationHandler: @escaping ([UIUserActivityRestoring]?) -> Void) -> Bool {
    var value = SwiftOmikitPlugin.processUserActivity(userActivity: userActivity)
    return value
}

Add these lines into Info.plist:

<key>NSCameraUsageDescription</key>
<string>Need camera access for video call functions</string>
<key>NSMicrophoneUsageDescription</key>
<string>Need microphone access for make Call</string>

💡 Save token for OmiClient: if you added firebase_messaging in your project so you don't need add these lines.

func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) {
    let deviceTokenString = deviceToken.hexString
    OmiClient.setUserPushNotificationToken(deviceTokenString)
}

extension Data {
    var hexString: String {
        let hexString = map { String(format: "%02.2hhx", $0) }.joined()
        return hexString
    }
}

✨ Only use under lines when added firebase_messaging plugin in your project

✅ Setup push notification: We only support Firebase for push notification.
✅ Add google-service.json in android/app (For more information, you can refer firebase_core)
✅ Add Firebase Messaging to receive fcm_token (You can refer firebase_messaging to setup notification for Flutter)
✅ For more setting information, please refer Config Push for iOS

❌ Important release note

We support 2 environments. So you need set correct key in Appdelegate.
- KEY_OMI_APP_ENVIROMENT_SANDBOX support on debug mode
- KEY_OMI_APP_ENVIROMENT_PRODUCTION support on release mode
- Visit on web admin to select correct enviroment.

🛠️ STEP 2: Integrate into Flutter code 🚀

Request permission

📌 We need you request permission about call before make call:

 + android.permission.CALL_PHONE (for android)
 + Permission.audio
 + Permission.microphone
 + Permission.camera  (if you want to make Video calls)

📌 Set up for Firebase:

await Firebase.initializeApp();
// If you only use Firebase on Android. Add these line `if (Platform.isAndroid)`
// Because we use APNS to push notification on iOS so you don't need add Firebase for iOS.

📌 Important function.
📝 Start Serivce: OmiKit need start services and register some events.

  // Call in the root widget
  OmicallClient.instance.startServices();

💡 You need to log in to OMI's switchboard system, we provide you with 2 functions with 2 different functions:

📝 Notes: The information below is taken from the API, you should connect with our Technical team for support

✅ func initCall: This func is for employees. They can call any telecommunications number allowed in your business on the OMI system.

import 'dart:convert';

String? token = await FirebaseMessaging.instance.getToken();
if (Platform.isIOS) {
    token = await FirebaseMessaging.instance.getAPNSToken();
}

final initResult = await OmicallClient.instance.initCallWithUserPassword(
  userName: String,
  password: String,
  realm: String,
  host: String,
  isVideo: bool,
  fcmToken: token,
  projectId: String,
);

// Parse JSON response
final initJson = initResult is String ? jsonDecode(initResult) as Map : {};
final status = initJson['status'] as int? ?? 0;
final message = initJson['message'] as String? ?? '';

if (status != 200) {
  // message: NETWORK_UNAVAILABLE | MISSING_PARAMS | INIT_FAILED
  showError(message);
  return;
}
// Login successful — proceed

✅ func initCallWithApiKey: is usually used for your client, who only has a certain function, calling a fixed number. For example, you can only call your hotline number

import 'dart:convert';

String? token = await FirebaseMessaging.instance.getToken();
if (Platform.isIOS) {
    token = await FirebaseMessaging.instance.getAPNSToken();
}

final initResult = await OmicallClient.instance.initCallWithApiKey(
  usrName: String,
  usrUuid: String,
  isVideo: bool,
  apiKey: String,
  fcmToken: token,
  projectId: String,
);

// Parse JSON response
final initJson = initResult is String ? jsonDecode(initResult) as Map : {};
final status = initJson['status'] as int? ?? 0;
final message = initJson['message'] as String? ?? '';

if (status != 200) {
  // message: NETWORK_UNAVAILABLE | MISSING_PARAMS | INIT_FAILED
  showError(message);
  return;
}
// Login successful — proceed

✅ Get call when user open app from killed status(only iOS):

final result = await OmicallClient.instance.getInitialCall();
  ///if result is not equal False => have a calling.

✅ Config push notification: With iOS, I only support these keys: prefixMissedCallMessage, missedCallTitle, userNameKey. With Android, We don't support missedCallTitle:

  OmicallClient.instance.configPushNotification(
    notificationIcon : "calling_face", //notification icon on Android
    prefix : "Cuộc gọi tới từ: ",
    incomingBackgroundColor : "#FFFFFFFF",
    incomingAcceptButtonImage : "join_call", //image name
    incomingDeclineButtonImage : "hangup", //image name
    backImage : "ic_back", //image name: icon of back button
    userImage : "calling_face", //image name: icon of user default
    prefixMissedCallMessage: 'Cuộc gọi nhỡ từ' //config prefix message for the missed call
    missedCallTitle: 'Cuộc gọi nhỡ', //config title for the missed call
    userNameKey: 'uuid', //we have 3 values: uuid, full_name, extension
    channelId: 'channelid.callnotification' // need to use call notification,
    audioNotificationDescription: "" //audio description
    videoNotificationDescription: "" //video description
    representName: "" //  Optional value, if nothing is passed down or nil, will display the employee's name or extension number when a call comes in. If you declare a value, this value will be displayed on CallKit when there is an incoming call
  );
  //incomingAcceptButtonImage, incomingDeclineButtonImage, backImage, userImage: Add these into `android/app/src/main/res/drawble`

API Reference

Core Functions

📌 Authentication

initCallWithUserPassword

Login for employees (can call any number allowed in business)

final initResult = await OmicallClient.instance.initCallWithUserPassword(
  userName: String,
  password: String,
  realm: String,
  host: String,
  isVideo: bool,
  fcmToken: String,
  projectId: String,
);

Returns Future<dynamic> — JSON string {"status": Int, "message": String}

`status`	`message`	Meaning
`200`	`INIT_SUCCESS`	Login successful
`400`	`MISSING_PARAMS`	Required fields missing
`500`	`INIT_FAILED`	Wrong credentials or SDK error
`600`	`NETWORK_UNAVAILABLE`	No internet connection

initCallWithApiKey

Login for clients (call fixed number, e.g., hotline)

final initResult = await OmicallClient.instance.initCallWithApiKey(
  usrName: String,
  usrUuid: String,
  isVideo: bool,
  apiKey: String,
  fcmToken: String,
  projectId: String,
);

Returns Future<dynamic> — same JSON format as initCallWithUserPassword above.

logout

Logout current user

OmicallClient.instance.logout();

Call Control

📌 Start Call (Phone Number)

Initiate outgoing call to any number

final result = await OmicallClient.instance.startCall(
    phone,      // phone number
    _isVideoCall // if true, it's a video call; otherwise, it's an audio call.
);

Return values (OmiStartCallStatus):

Status	Code	Description
`invalidUuid`	0	UUID không hợp lệ (không tìm thấy trong hệ thống)
`invalidPhoneNumber`	1	Số điện thoại SIP không hợp lệ
`samePhoneNumber`	2	Không thể gọi cùng số điện thoại
`maxRetry`	3	Hết lượt retry, không thể khởi tạo cuộc gọi
`permissionDenied`	4	Quyền audio bị từ chối
`couldNotFindEndpoint`	5	Vui lòng đăng nhập trước khi gọi
`accountRegisterFailed`	6	Không thể đăng ký tài khoản
`startCallFailed`	7	Không thể bắt đầu cuộc gọi
`startCallSuccess`	8	Cuộc gọi bắt đầu thành công ⬅️ Use this to navigate
`haveAnotherCall`	9	Đang có cuộc gọi khác
`accountTurnOffNumberInternal`	10	Tài khoản đã tắt tính năng gọi nội bộ
`noNetwork`	11	Không có kết nối mạng

Note (Android/iOS difference): The status code differs by platform (408 on Android, 11 on iOS). Use message field instead for cross-platform handling: jsonMap['message'] == 'NO_NETWORK'.

Important: Wait for status 8 before navigating to call screen!

📌 Start Call (UUID)

Call using user UUID (API key only)

final result = OmicallClient.instance.startCallWithUUID(
    uuid,         // user id
    _isVideoCall  // call video or audio
);

📌 Join Call

Answer incoming call

OmicallClient.instance.joinCall();

📌 End Call

Hang up current call

OmicallClient.instance.endCall().then((callInfo) {
  // callInfo contains the call details
  print(callInfo);
});

/* Sample output:
{
  "transaction_id": "ea7dff38-cb1e-483d-8576-xxxxxxxxxxxx",
  "direction": "inbound",
  "source_number": 111,
  "destination_number": 110,
  "time_start_to_answer": 1682858097393,
  "time_end": 1682858152181,
  "sip_user": 111,
  "disposition": "answered"
}
*/

📌 Toggle Audio (Mute/Unmute)

Toggle microphone on/off

OmicallClient.instance.toggleAudio();

📌 Toggle Speaker

Switch between earpiece and speaker

OmicallClient.instance.toggleSpeaker();

📌 Toggle Hold

Hold/Unhold current call

OmicallClient.instance.toggleHold();

📌 Send DTMF

Send number characters (1-9, *, #)

OmicallClient.instance.sendDTMF(value);

📌 Transfer Call

Forward call to another employee

OmicallClient.instance.transferCall(phoneNumber: "101");

📌 Get Current User

Retrieve logged-in user information

final user = await OmicallClient.instance.getCurrentUser();
// Output: { "extension": "111", "full_name": "John", "avatar_url": "", "uuid": "122aaa" }

📌 Get Guest User

Retrieve remote user information

final user = await OmicallClient.instance.getGuestUser();
// Output: { "extension": "111", "full_name": "Jane", "avatar_url": "", "uuid": "456bbb" }

📌 Get User Info (SIP)

Lookup user by phone number

final user = await OmicallClient.instance.getUserInfo(phone: "111");
// Output: { "extension": "111", "full_name": "Alice", "avatar_url": "", "uuid": "789ccc" }

Video Call Functions 🚀🚀

📝 Note: These functions support video calls only. Make sure you enable video in the initialization functions and when starting a call.

📌 Switch Camera

Toggle between front/back camera

OmicallClient.instance.switchCamera();

📌 Toggle Video

Turn video on/off during call

OmicallClient.instance.toggleVideo();

📌 Register Video Event

Listen for remote video readiness

OmicallClient.instance.registerVideoEvent();

📌 Remove Video Event

Remove video event listener

OmicallClient.instance.removeVideoEvent();

📌 Local Camera Widget

Display your camera view

LocalCameraView(
  width: double.infinity,
  height: double.infinity,
  onCameraCreated: (controller) {
    _localController = controller;
  },
)

📌 Remote Camera Widget

Display remote camera view

RemoteCameraView(
  width: double.infinity,
  height: double.infinity,
  onCameraCreated: (controller) {
    _remoteController = controller;
  },
)

📌 Refresh Camera

Refresh camera views when needed

// Refresh remote camera
_remoteController?.refresh();

// Refresh local camera
_localController?.refresh();

📊 Call Quality Monitoring (NEW)

The SDK provides built-in call quality tracking using MOS (Mean Opinion Score) and LCN (Loss Connect Number) metrics.

Quick Setup

import 'package:omicall_flutter_plugin/omicall.dart';
import 'package:omicall_flutter_plugin/models/call_quality_info.dart';
import 'package:omicall_flutter_plugin/utils/call_quality_tracker.dart';

class MyCallScreen extends StatefulWidget {
  @override
  State<MyCallScreen> createState() => _MyCallScreenState();
}

class _MyCallScreenState extends State<MyCallScreen> {
  final CallQualityTracker _qualityTracker = CallQualityTracker();
  String callQuality = "";

  @override
  void initState() {
    super.initState();

    // Set up call quality listener
    OmicallClient.instance.setCallQualityListener((data) {
      // Parse call quality data using helper
      final info = _qualityTracker.parseCallQuality(data);

      debugPrint("CallQualityInfo => $info");

      // Handle loading indicator (network issue detection)
      if (info.shouldShowLoading) {
        EasyLoading.show(); // Show loading when network stuck
      } else if (info.isNetworkRecovered || info.lcn == 0) {
        EasyLoading.dismiss(); // Dismiss when network recovers
      }

      // Display MOS score
      setState(() {
        callQuality = info.mosDisplay; // "4.5", "3.2", etc.
      });
    });
  }

  @override
  void dispose() {
    _qualityTracker.reset(); // Reset tracker when screen closes
    super.dispose();
  }

  @override
  Widget build(BuildContext context) {
    return Scaffold(
      body: Center(
        child: Column(
          children: [
            Text("Call Quality: $callQuality"),
            // Display quality level: "Excellent", "Good", "Fair", "Poor", "Bad"
          ],
        ),
      ),
    );
  }
}

CallQualityInfo Properties

Property	Type	Description
`mos`	`double`	MOS score (1.0-5.0) - call quality metric
`mosDisplay`	`String`	Formatted MOS for display (e.g., "4.5")
`qualityText`	`String`	Quality level: "Excellent", "Good", "Fair", "Poor", "Bad"
`lcn`	`int`	Loss Connect Number (connection loss tracking)
`quality`	`int`	Quality level (0=good, 1=normal, 2=bad)
`jitter`	`double`	Jitter in milliseconds
`latency`	`double`	Latency in milliseconds
`packetLoss`	`double`	Packet loss percentage
`shouldShowLoading`	`bool`	Whether to show loading indicator
`isNetworkRecovered`	`bool`	Whether network has recovered
`consecutiveSameLcnCount`	`int`	Current consecutive same LCN count

MOS Score Scale

MOS Range	Quality Level	Description
≥ 4.0	Excellent	Xuất sắc - Perfect call quality
3.5-4.0	Good	Tốt - High quality
3.0-3.5	Fair	Chấp nhận được - Acceptable
2.0-3.0	Poor	Kém - Low quality
< 2.0	Bad	Rất kém - Very poor

Loading Logic (Network Issue Detection)

The loading indicator is automatically shown/hidden based on LCN tracking:

Show Loading:
  ├─ LCN value stays the same for ≥3 consecutive events
  └─ Indicates network stuck/frozen

Hide Loading:
  ├─ LCN value changes (network recovered)
  └─ LCN value is 0 (no connection loss)

Timeline Example:

Event 1: LCN=5 → Count=0 → No loading
Event 2: LCN=5 → Count=1 → No loading
Event 3: LCN=5 → Count=2 → No loading
Event 4: LCN=5 → Count=3 → ⚠️ SHOW LOADING (network stuck!)
Event 5: LCN=6 → Count=0 → ✅ HIDE LOADING (network recovered!)

Benefits

✅ Clean Code: No manual parsing logic in UI code ✅ Consistent: Same logic across all screens ✅ Maintainable: Update logic in one place ✅ Type Safe: Strongly typed data ✅ Testable: Easy to unit test ✅ Automatic: Loading logic handled automatically

For more details, see lib/utils/README.md

Event Listener ✨

📌 Call State Change Event (IMPORTANT)

Listen to all call state changes:

OmicallClient.instance.callStateChangeEvent.listen((action) {
  debugPrint("Action: ${action.actionName}, Data: ${action.data}");
});

Action Names

Action Name	Description
`onCallStateChanged`	Call state has changed
`onSwitchboardAnswer`	Switchboard SIP is listening

Call States

State	Code	Description
`unknown`	0	Unknown state
`calling`	1	Outgoing call initiated
`incoming`	2	Incoming call
`early`	3	Ringing
`connecting`	4	Connecting
`confirmed`	5	Active call
`disconnected`	6	Call ended
`hold`	7	Call on hold

Event Data (onCallStateChanged)

{
  "isVideo": bool,          // true for video call
  "status": int,            // call state code (0-7)
  "callerNumber": String,   // phone number
  "incoming": bool,         // true if incoming
  "_id": String,            // (optional) call identifier
  // Only present when status == disconnected (6):
  "code_end_call": int,     // SIP/OMI end reason code — see Call End Codes table
}

State Lifecycle

Outgoing Call:

CALLING (1) → EARLY (3) → CONNECTING (4) → CONFIRMED (5) → DISCONNECTED (6)

Incoming Call:

INCOMING (2) → CONNECTING (4) → CONFIRMED (5) → DISCONNECTED (6)

📌 Other Event Listeners

Call Quality Listener (Recommended: Use CallQualityTracker)

OmicallClient.instance.setCallQualityListener((data) {
  final info = _qualityTracker.parseCallQuality(data);

  // Use parsed info
  print(info.mosDisplay);      // "4.5"
  print(info.qualityText);     // "Excellent"
  print(info.shouldShowLoading); // true/false
});

Raw data format (if not using helper):

{
  "quality": int,        // 0: GOOD, 1: NORMAL, 2: BAD
  "stat": {
    "req": double,       // Request time
    "mos": double,       // MOS score (1.0-5.0)
    "jitter": double,    // Jitter (ms)
    "latency": double,   // Latency (ms)
    "ppl": double,       // Packet loss (%)
    "lcn": int          // Loss connect count
  },
  "isNeedLoading": bool  // (Deprecated: Use CallQualityTracker instead)
}

Speaker Listener

OmicallClient.instance.setSpeakerListener((isSpeakerOn) {
  setState(() {
    isSpeaker = isSpeakerOn;
  });
});

Mute Listener

OmicallClient.instance.setMuteListener((isMuted) {
  setState(() {
    this.isMuted = isMuted;
  });
});

Hold Listener

OmicallClient.instance.setHoldListener((isOnHold) {
  setState(() {
    this.isHold = isOnHold;
  });
});

Remote Video Ready Listener

OmicallClient.instance.setVideoListener((data) {
  refreshRemoteCamera(); // Refresh remote camera view
  refreshLocalCamera();  // Refresh local camera view
});

Missed Call Listener

Triggered when user taps missed call notification:

OmicallClient.instance.setMissedCallListener((data) {
  final String callerNumber = data["callerNumber"];
  final bool isVideo = data["isVideo"];
  makeCallWithParams(context, callerNumber, isVideo);
});

Call Log Listener (iOS Only)

Triggered when user taps call log entry:

OmicallClient.instance.setCallLogListener((data) {
  final String callerNumber = data["callerNumber"];
  final bool isVideo = data["isVideo"];
  makeCallWithParams(context, callerNumber, isVideo);
});

Error Codes

Call End Codes (`code_end_call`)

The code_end_call field is included in the event data when status == disconnected (6). It indicates why the call ended.

How to handle end-call reasons

OmicallClient.instance.callStateChangeEvent.listen((omiAction) {
  if (omiAction.actionName != OmiEventList.onCallStateChanged) return;
  final data = omiAction.data;
  final status = data['status'] as int;

  if (status == OmiCallState.disconnected.rawValue) {
    final code = data['code_end_call'] as int?;
    final reason = _endCallReason(code);
    if (reason != null) {
      // Show toast or dialog to user
      showToast(reason);
    }
  }
});

String? _endCallReason(int? code) {
  switch (code) {
    case null:
    case 0:
    case 200:  // Normal BYE — both sides hung up
    case 487:  // Caller cancelled before answer
      return null;
    case 408: return 'No answer. The call was not answered.';
    case 480: return 'Callee is temporarily unavailable.';
    case 486: return 'Line busy. Please try again later.';
    case 503: return 'Service unavailable.';
    default:  return 'Call ended (code: $code).';
  }
}

Standard OMISIP Codes

Code	Meaning	Action for user
`200`	Normal call end (BYE)	No toast needed
`403`	Forbidden — service plan restricts this number	Upgrade service plan
`404`	Number not found or not allowed to call carrier	Check number
`408`	Request timeout — callee did not answer	Notify: no answer
`480`	Temporarily unavailable — callee offline/busy	Notify: unavailable
`486`	Busy here — callee rejected / busy	Notify: line busy
`487`	Request terminated — caller cancelled	No toast needed
`503`	Service unavailable	Notify: service error
`601`	Call ended by customer
`602`	Call ended by another employee
`603`	Call rejected — check account limit or call barring
`850`	Simultaneous call limit exceeded
`851`	Call duration limit exceeded
`852`	Service package not assigned
`853`	Internal number disabled
`854`	Subscriber in DNC (Do Not Call) list
`855`	Exceeded allowed calls for trial package
`856`	Exceeded allowed minutes for trial package
`857`	Subscriber blocked in configuration
`858`	Unidentified or unconfigured number
`859`	No available numbers for Viettel direction
`860`	No available numbers for VinaPhone direction
`861`	No available numbers for Mobifone direction
`862`	Temporary block on Viettel direction
`863`	Temporary block on VinaPhone direction
`864`	Temporary block on Mobifone direction
`865`	Advertising number outside permitted calling hours

Troubleshooting

Common Issues

1. Call Not Starting (startCall returns error)

Symptom: startCall() returns status other than 8

Solutions:

// Check result and handle errors
final result = await OmicallClient.instance.startCall(phone, false);
final jsonMap = json.decode(result);
final status = jsonMap['status'];

// Use 'message' field for cross-platform handling (status code differs between Android/iOS)
final message = jsonMap['message'];

switch(message) {
  case 'START_CALL_SUCCESS':
    navigateToCallScreen();
    break;
  case 'NO_NETWORK':
    // Android: status=408 / iOS: status=11
    print("No network connection - check internet");
    showNoNetworkDialog();
    break;
  case 'PERMISSION_DENIED':
    print("Microphone permission denied");
    await requestMicrophonePermission();
    break;
  case 'COULD_NOT_FIND_END_POINT':
    print("Not logged in - call initCall() first");
    break;
  case 'HAVE_ANOTHER_CALL':
    print("Already in a call");
    break;
  case 'SWITCHBOARD_NOT_CONNECTED':
    print("Switchboard not connected - check account");
    break;
  case 'SWITCHBOARD_REGISTERING':
    // status=8 on Android, call is being registered
    navigateToCallScreen();
    break;
  case 'ACCOUNT_TURN_OFF_NUMBER_INTERNAL':
    print("Internal call feature is disabled for this account");
    break;
}

2. No Incoming Call Notification

Android:

✅ Check google-services.json exists in android/app/
✅ Verify FCM token is registered: OmicallClient.instance.initCall(..., fcmToken: token)
✅ Check AndroidManifest.xml has FirebaseMessageReceiver
✅ Ensure app has notification permissions

iOS:

✅ Check APNS certificate is configured on Firebase
✅ Verify APNS token: FirebaseMessaging.instance.getAPNSToken()
✅ Check PushKitManager is initialized in AppDelegate
✅ Verify VoIP push certificate in Apple Developer Portal

3. Call Quality Issues (Low MOS Score)

Symptom: MOS < 3.0 or frequent loading indicators

Debugging:

OmicallClient.instance.setCallQualityListener((data) {
  final info = _qualityTracker.parseCallQuality(data);

  print("MOS: ${info.mos}");           // Target: ≥ 4.0
  print("Jitter: ${info.jitter}ms");   // Target: < 30ms
  print("Latency: ${info.latency}ms"); // Target: < 150ms
  print("Packet Loss: ${info.packetLoss}%"); // Target: < 1%
  print("LCN: ${info.lcn}");           // Target: 0 or changing

  if (info.mos < 3.0) {
    // Poor call quality detected
    if (info.jitter > 50) {
      print("High jitter - check network stability");
    }
    if (info.latency > 200) {
      print("High latency - check internet speed");
    }
    if (info.packetLoss > 3) {
      print("Packet loss - check WiFi signal");
    }
  }

  if (info.shouldShowLoading) {
    print("Network stuck - LCN frozen at ${info.lcn}");
  }
});