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Allow only attachment w/o message as ticket reply #230

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Allow only attachment w/o message as ticket reply #230

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54 changes: 32 additions & 22 deletions classes/class-supportflow-admin.php
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Original file line number Diff line number Diff line change
Expand Up @@ -1256,20 +1256,27 @@ public function action_save_post( $ticket_id ) {
update_post_meta( $ticket_id, 'email_notifications_override', $email_notifications_override );
}

if ( isset( $_POST['reply'] ) && ! empty( $_POST['reply'] ) && ! $ticket_lock ) {
$reply = $_POST['reply'];
// Ticket is locked (possibly E-Mail account associated with it is deleted)
if ( ! $ticket_lock ) {

if ( isset( $_POST['insert-signature'] ) && 'on' == $_POST['insert-signature'] ) {
$agent_signature = get_user_meta( get_current_user_id(), 'sf_user_signature', true );
if ( ! empty( $agent_signature ) ) {
$reply .= "\n\n-----\n$agent_signature";
if ( empty( $_POST['reply'] ) ) {
$reply = '';
} else {
$reply = $_POST['reply'];

if ( isset( $_POST['insert-signature'] ) && 'on' == $_POST['insert-signature'] ) {
$agent_signature = get_user_meta( get_current_user_id(), 'sf_user_signature', true );
if ( ! empty( $agent_signature ) ) {
$reply .= "\n\n-----\n$agent_signature";
}
}
}

$reply = SupportFlow()->sanitize_ticket_reply( $reply );
$reply = SupportFlow()->sanitize_ticket_reply( $reply );
}

$visibility = ( ! empty( $_POST['mark-private'] ) ) ? 'private' : 'public';
if ( ! empty( $_POST['reply-attachments'] ) ) {
if ( empty( $_POST['reply-attachments'] ) ) {
$attachment_ids = '';
} else {
$attachements = explode( ',', trim( $_POST['reply-attachments'], ',' ) );
// Remove same attachment added more than once
$attachements = array_unique($attachements);
Expand All @@ -1278,19 +1285,22 @@ public function action_save_post( $ticket_id ) {
return (string) (int) $val === (string) $val;
} );
$attachment_ids = array_map( 'intval', $attachements );
} else {
$attachment_ids = '';
}
$cc = ( ! empty( $_POST['cc'] ) ) ? SupportFlow()->extract_email_ids( $_POST['cc'] ) : '';
$bcc = ( ! empty( $_POST['bcc'] ) ) ? SupportFlow()->extract_email_ids( $_POST['bcc'] ) : '';

$reply_args = array(
'post_status' => $visibility,
'attachment_ids' => $attachment_ids,
'cc' => $cc,
'bcc' => $bcc,
);
SupportFlow()->add_ticket_reply( $ticket_id, $reply, $reply_args );

if ( ! empty( $reply ) || ! empty( $attachment_ids ) ) {
$cc = ( ! empty( $_POST['cc'] ) ) ? SupportFlow()->extract_email_ids( $_POST['cc'] ) : '';
$bcc = ( ! empty( $_POST['bcc'] ) ) ? SupportFlow()->extract_email_ids( $_POST['bcc'] ) : '';

$visibility = ( ! empty( $_POST['mark-private'] ) ) ? 'private' : 'public';

$reply_args = array(
'post_status' => $visibility,
'attachment_ids' => $attachment_ids,
'cc' => $cc,
'bcc' => $bcc,
);
SupportFlow()->add_ticket_reply( $ticket_id, $reply, $reply_args );
}
}

}
Expand Down