Incident Sentiment Detector (No AI, Pure JavaScript)

[vijaykumar7177]

PR Description:

A lightweight ServiceNow utility that detects sentiment (Positive / Negative / Neutral) of an Incident’s short description or comments using simple keyword matching — no AI APIs or external libraries required.

Useful for support teams to auto-tag sentiment and analyze user frustration or satisfaction trends without expensive integrations.

Pull Request Checklist

Overview

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• I have read and understood the CONTRIBUTING.md guidelines
• My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
• I've included only files relevant to the changes described in the PR title and description
• I've created a new branch in my forked repository for this contribution

Code Quality

• My code is relevant to ServiceNow developers
• My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
• I've disclosed use of ES2021 features (if applicable)
• I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

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Documentation

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Restrictions

• My PR does not include XML exports of ServiceNow records
• My PR does not contain sensitive information (passwords, API keys, tokens)
• My PR does not include changes that fall outside the described scope

[ravichandra1998g]

Hello @vijaykumar7177

Thanks for your submission. It appears that this pull request contains more files than described in the title. Please review and update the pull request to either remove the extra/unintended files or to update the description to be more comprehensive. Ensure your contributions are meaningful and adhere to the project’s standards. [If applicable: You can create a new branch on your forked repository to avoid accidental inclusions of new commits in the future.].