Generate Pdf letter in HR case by Fulfiller. If no pdf letter attached in HR case it will create pdf letter.#2244
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ravichandra1998g merged 5 commits intoServiceNowDevProgram:mainfrom Oct 18, 2025
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Please add a description to this PR |
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Hi @ravichandra1998g , I have added in README.file , where you want me to add description ? |
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Could you please check @ravichandra1998g ? |
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Hello @chaitaliKundu |
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Hi @ravichandra1998g - Could you please check now ? |
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looks good to me
Thank you!
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PR Description:
Generate Pdf letter by HR Fulfiller and attached in HR case. To achieve this following the below steps.
The Business Rule is triggered after an update on the (HR case)"sn_hr_core_case" table, specifically when the case state is set to "Work in Progress". This rule generates a PDF letter based on the trigerred conditions.
Document Template created seperately. Document Template Name - PDF Letter Employee.The Document Template Sys ID is passed within the script, and the corresponding document template has been created separately (refer to the attached screenshot for reference).
Document Template -> All Document Templates - > New
As per the script, the PDF letter is generated and named using the HR case subject's name — for example:
"Letter: " + empName + ".pdf".
Functionality -
When a fulfiller changes the case state to "Work in Progress", the PDF letter is automatically generated and attached to the HR case record.
Business Rule Description -
Name - pdf Letter generation
Table - sn_hr_core_case
Condition - state is "work in Progress"
Update - Check the box
When -select after
This BR will prevent the duplicate letter generation for multiple updates in work in Progress state.