Auto reassign incidents to assignment group manager#2230
Closed
Indra-kolge wants to merge 2 commits intoServiceNowDevProgram:mainfrom
Indra-kolge:Auto-Reassign-Stale-Incidents-to-Assignment-Group-Manager
Closed
Auto reassign incidents to assignment group manager#2230Indra-kolge wants to merge 2 commits intoServiceNowDevProgram:mainfrom Indra-kolge:Auto-Reassign-Stale-Incidents-to-Assignment-Group-Manager
Indra-kolge wants to merge 2 commits intoServiceNowDevProgram:mainfrom
Indra-kolge:Auto-Reassign-Stale-Incidents-to-Assignment-Group-Manager
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Contributor
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Hi @Indra-kolge Thanks for your submission. There are so many points to consider and this is not a recommended use case too. manager will not be a fulfiller, manager may/maynot be part of the group etc.. Closing this for now.Thank you for your submission. |
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PR Description:
Automatically reassigns incidents which are in "In progress" state that haven’t been updated for 15+ days to their assignment group manager.
Pull Request Checklist
Overview
Code Quality
Repository Structure Compliance
Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
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