Fetch Top 5 CIs with most number of Open Incidents along with the count

[Soumyadeep10]

PR Description:

Use-case: Fetch Top 5 CIs with the most number of Open Incidents along with the count

Type of Script writted: Background Script

How the code works: The code uses the GlideAggregate API to efficiently calculate and retrieve the results -

A GlideAggregate query is initiated on the Incident table. The query is restricted to only active Incidents.
The query instructs the database to COUNT records grouped by the configuration item(cmdb_ci).
Furthermore, the records are instructed to be in descending order of number of incidents related to one CI, also a limit of 5 records are applied to be fetched.
The query is executed and a loop is iterated over these 5 records to fetch and print the CI name and its corresponding incident count.

Pull Request Checklist

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[Atul-LNG]

Thanks @Soumyadeep10

[Atul-LNG]

Thanks, @Soumyadeep10, for your participation.

[Soumyadeep10]

Thank you @Atul-LNG !!