Feature/breached incident count by group #2057
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PR Description:
This pull request adds a new GlideAggregate API snippet.
It defines a function getBreachedIncidentCountByGroup that uses GlideAggregate on the task_sla table to calculate the total number of incidents with breached SLAs, grouped by their assignment group.
Use Case:
• Provides a backend method to retrieve SLA-breached incident counts as per assignment group.
• Useful for automation, scheduled jobs, API integrations, and custom dashboard widgets.
• Offers a performance-efficient alternative to GlideRecord loops.
Pull Request Checklist
Overview
Code Quality
Repository Structure Compliance
Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
Restrictions