Auto generate kb article from resolved incident

Server-Side Components/Business Rules/Auto-Generate-KB-Article/README.md

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+# Auto-Generate Knowledge Article from Resolved Incident
+
+## Overview
+This ServiceNow Business Rule automatically creates a draft Knowledge Article when an Incident is resolved and contains resolution notes. It helps promote knowledge reuse and reduces repetitive tickets by capturing solutions directly from resolved Incidents.
+
+## Features
+- Triggered when an Incident is moved to the "Resolved" state.
+- Checks for presence of resolution notes (`close_notes`).
+- Creates a draft Knowledge Article with the Incident number and resolution content.
+- Tags the article with a default category (`General`).
+- Optionally links the article to the source Incident via a custom field.
+
+## Business Rule Configuration
+- **Table**: `incident`
+- **When to Run**: `after update`
+- **Condition**:
+  ```javascript
+  current.state == 6 && current.close_notes

Server-Side Components/Business Rules/Auto-Generate-KB-Article/script.js

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+(function executeRule(current, previous /*null when async*/) {
+    try {
+        // Check if Incident is resolved and has a resolution note
+        if (current.state == 6 && current.close_notes) { // 6 = Resolved
+            var kbGR = new GlideRecord("kb_knowledge");
+            kbGR.initialize();
+            kbGR.short_description = "Resolution for Incident " + current.number;
+            kbGR.text = current.close_notes;
+            kbGR.kb_category = "General"; // Default category, can be customized
+            kbGR.workflow_state = "draft";
+            kbGR.u_source_incident = current.sys_id; // Optional: custom field to track source
+            kbGR.insert();
+        }
+    } catch (ex) {
+        gs.error("An error occurred while creating a Knowledge Article from Incident.");
+    }
+})(current, previous);