Add background script to retire IT Knowledge Base articles#2013
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snamjosh merged 3 commits intoServiceNowDevProgram:mainfrom Oct 11, 2025
Merged
Add background script to retire IT Knowledge Base articles#2013snamjosh merged 3 commits intoServiceNowDevProgram:mainfrom
snamjosh merged 3 commits intoServiceNowDevProgram:mainfrom
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This code will help to retire the knowledge articles in bulk.
snamjosh
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Oct 10, 2025
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snamjosh
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There is a typo in first line of your script.
it should be var article = new GlideRecord("kb_knowledge");
Please test your code before creating a PR.
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Hello @snamjosh , Thanks for highlighting the type error. I have fixed that error also tested the script, it is working as expected. Hence, I request you to please approve this request. |
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Added a background script to automatically retire all published Knowledge Articles related to the IT Knowledge Base, ensuring outdated or irrelevant IT content is properly archived and improving overall knowledge base hygiene.