Reassign tasks when assigned user is inactive#1967
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Hi @bhavyaa30 When manager is not part of the group then assigning task to manager is not recomended. Reassigning to default group is something that should be defined as a process, Instead add a woknote or send an email to assignment group informing that user became inactive. |
rohi-v
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Hi @bhavyaa30
When manager is not part of the group then assigning task to manager is not recomended.
Reassigning to default group is something that should be defined as a process, Instead add a woknote or send an email to assignment group informing that user became inactive.
Hi @rohi-v |
PR Description:
Automatically reassigns tasks or incidents when the currently assigned user becomes inactive.
Pull Request Checklist
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Code Quality
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Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
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