AWA - agent capacity override

[raghavs046]

This action will allow users to override the “Agent Capacity” in Advanced Work Assignment for a particular channel.
Channel Managers can take this decision based on the queue length on a particular day and agent’s capability for smooth operations.


Inputs:

Name = Service Channel , field type = Reference (table = awa_service_channel) , Mandatory
= true
Name = Agent , field type = Reference (table = sys_user) , Mandatory
= true
Name = Capacity , field type = String , Mandatory
= true
Output:

Name= Capacity Message, field type = String
Error Message added

[github-actions]

✅ Valid PR for ActionPack

Thank you for your contribution. This PR complies with the CONTRIBUTING.md.
A maintainer will review this shortly. In the meantime, Happy Hacking!

[raghavs046]

@rohi-v Please check, I believe this should work, I did not get the deleted files this time

[rohi-v]

I hope the steps I shared were helpful.

Validating now.

[raghavs046]

@rohi-v indeed! Very helpful
Thanks 🙂

[rohi-v]

This can be simply done with 'create record' action instaed of creating seperate action which has 'create record' step alone.

We have labeled this PR as hacktoberfest-accepted so that it counts toward your Hacktoberfest progress but these changes will not be merged.

Thank you for your contribution.