Check Active Tickets for Group #171
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✅ Valid PR for ActionPack Thank you for your contribution. This PR complies with the CONTRIBUTING.md. |
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Hi @koratalas Thank you for your contrubution. However, I don't see the added value of this action. 'Look Up Records' action which is available OOTB can be used to query the records on table with conditions. we appreciate the effort you’ve put into this contribution. We’ve labeled it as hacktoberfest-accepted so it still counts toward your Hacktoberfest progress. Thank you for contributing! |
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This action retrieves all active tickets assigned to the specified assignment group.
It queries the "Task" table to return key ticket details like Number and Sys ID.
The output can be used in subsequent flow steps for reporting, notifications, or task routing.
Example Scenario:
Use “Check Active Tickets for Group” action to retrieve all active tickets for the selected assignment group before deactivating the group using the same flow.