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This action retrieves all active tickets assigned to the specified assignment group.
It queries the task table to return key ticket details like Number and Sys ID.
The output can be used in subsequent flow steps for reporting, notifications, or task routing.

Example scenario:
Use “Check Active Tickets for Group” to retrieve all active tickets for the group before deactivating it so that the tickets can be re-routed to different queue.

@github-actions github-actions bot added the non-compliant PR violates CONTRIBUTING rules label Oct 12, 2025
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🚫 Unexpected files changed in PR

Thank you for your contribution. However, it seems that the file changes in this Pull Request are incorrect or invalid.
Please see the description of the unexpected file changes below. Contributions must be correct, valid, and align with the CONTRIBUTING.md for this repo.
This pull request modifies files outside the allowed paths/patterns.

Allowed patterns:

b812ceb69337a210633378917cba10bc/checksum.txt
b812ceb69337a210633378917cba10bc/update/sys_hub_action_type_definition_*.xml
b812ceb69337a210633378917cba10bc/update/sys_hub_category_*.xml
b812ceb69337a210633378917cba10bc/README.md

Closing this for now. Once you make additional changes, feel free to re-open this Pull Request or create a new one.

If you feel that this PR should be accepted in its current state, please reach out to Astrid Sapphire (SapphicFire) on GitHub, or in the SNDevs Slack Hacktoberfest channel.

@github-actions github-actions bot closed this Oct 12, 2025
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@koratalas This PR has 3 actions and the scoped privilege I've mentioned in Slack. I'd suggest making sure your main branch is synced, switching to that in your instance, and then creating a new branch off of main so that you can create your PR with only the relevant action

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2 participants