Action Pack - Create Incident Action (Submitted by - Shashank Jain) #152
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
Create Incident Action
Define Inputs
Add Caller ID (Reference → sys_user)
Add Short Description (String)
Add Create Record Step
Use Create Record to insert a new record into the incident table.
Map Inputs to Fields
Caller ID → Caller field in Incident
Short Description → Short Description field in Incident
Define Outputs
Incident Number → Returns the new incident number
Incident Sys ID → Returns the sys_id of the created incident
Reuse in Flows : The Action can now be used in any Flow Designer flow to automate Incident creation.