Generate Record Change Summary

[shivamvish160]

🔄 Generate Record Change Summary

This Flow Designer action compares two versions of a ServiceNow record and generates a human-readable summary of the changes in specified fields.

🧩 Use Case

Useful in scenarios like:

• Change Management: Summarize what changed in a Change Request.
• Incident Management: Track updates to priority, assignment, or description.
• Auditing: Log what fields were modified between two versions of a record.

---

📥 Inputs

NameTypeDescriptiontableNameStringName of the table (e.g., incident, change_request)| currentSysId | String | Sys ID of the current version of the record |
| previousSysId | String | Sys ID of the previous version of the record |
| fieldsToCompare | String | Comma-separated list of field names to compare |

---

📤 Output

Name	Type	Description
changeSummary	String	A formatted summary of field-level changes

---

🧪 Sample Input

{
"tableName": "incident",
"currentSysId": "f3a1b2c3d4e567890123456789abcdef",
"previousSysId": "a1b2c3d4e5f67890123456789abcdef0",
"fieldsToCompare": "priority, assignment_group, short_description, state"
}

📄 Sample Output

Field 'priority' changed from '3 - Moderate' to '2 - High'
Field 'assignment_group' changed from 'Service Desk' to 'Network Support'
Field 'short_description' changed from 'VPN not working' to 'VPN not connecting on Windows 11'

If no changes are detected:
No changes detected in specified fields.

[github-actions]

✅ Valid PR for ActionPack

Thank you for your contribution. This PR complies with the CONTRIBUTING.md.
A maintainer will review this shortly. In the meantime, Happy Hacking!

[shivamvish160]

@Atul-LNG @shreyawani98 @Paulsylo25
Any Feedback, Any updates on this?

[Paulsylo25]

Looks Good to me .