Technical Issue Helpdesk System

This project is a technical issue helpdesk system developed for the "Agile and DevOps" course. Built with Next.js, it provides a secure platform for managing technical support tickets with robust authentication and role-based access control.

Try it out here

Test credentials (common password for all accounts: testpass):

• Support:
  • support1@test.com
  • support2@test.com
• User:
  • user1@test.com
  • user2@test.com
  • user3@test.com
• Head:
  • head@test.com

Project Overview

The Technical Issue Helpdesk System enables users to create, track, and resolve technical support tickets. Key features include:

• Secure Authentication: Never roll your own auth :)
• Role-Based Access Control (RBAC): Ensures users can only access their own tickets and information
• Ticket Management: Create, track, and resolve technical issues

Features

• User Authentication

  • Secure login/registration
  • Password encryption
  • Session management

• Role-Based Access Control

  • Admin role: Full system access
  • Support staff: Only access to close and resolve tickets
  • Users: Access and edit permissions only to their own tickets

• Ticket System

  • Create new tickets
  • Edit one's own tickets
  • Track ticket status
  • Close or reopen tickets (support staff only)
  • Delete tickets permanently (head/admin only)

Technologies Used (average 2025 tech stack):

• Frontend: Next.js, ShadCn UI, Tailwind CSS
• Backend: Next.js (gotta love not having to write a separate backend)
• Database: PostgreSQL (it simply works)
• Authentication: PostgreSQL with Supabase
• Deployment: Vercel