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Add advanced settings to agent personal perferences#5218

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urbalazs wants to merge 1 commit intoRotherOSS:rel-11_1from
urbalazs:feat-advanced-settings
Open

Add advanced settings to agent personal perferences#5218
urbalazs wants to merge 1 commit intoRotherOSS:rel-11_1from
urbalazs:feat-advanced-settings

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@urbalazs
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@urbalazs urbalazs commented Mar 2, 2026

New feature: advanced settings in agent personal preferences.

This feature allows agents to change more settings in their personal preferences. A new section called "Advanced" is displayed where agents can fine tune some settings related to agent interface.

The logic of this feature came from ((OTRS)) Community Edition, but the switch was part of Business Solution package. This means that an expert agent already had the possibility to activate this feature in the system, but it was not activated by default - only for Business Solution customers.

Since this can be considered as "new feature", I create this pull request against rel-11_1 only. The logic is also part of the previous versions, so feel free to back-port this feature to rel-11_0 and rel-10_1 if you think, it would be useful for current customers. This change is backward compatible.

Thanks to László Gyaraki to find the way how to activate this feature.

@stefanhaerter
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Related to #1788

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