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emmagifford merged 3 commits into from
Mar 24, 2025
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Update /support page #98

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b32279e
Change link text to 'raise a service request with Service Now'
jakecosgrove Mar 24, 2025
16149fe
Remove bold text from /support details component
jakecosgrove Mar 24, 2025
427e106
Add h3 to details component text in /support
jakecosgrove Mar 24, 2025
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23 changes: 13 additions & 10 deletions docs/pages/support/support.md
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Expand Up @@ -9,22 +9,25 @@ has_children: true
permalink: /support/
---

## I'm already using NHS Notify
NHS Notify is a [silver service](https://digital.nhs.uk/services/reference-guide#service-levels) and is available 24 hours a day, 365 days a year.

If you're already using NHS Notify and you need help, you can contact us using our [service portal](https://nhsdigitallive.service-now.com/csm).
If you're using NHS Notify and need help, [raise a service request with Service Now](https://nhsdigitallive.service-now.com/csm).

This is for NHS England teams that are technically integrated and set up.
If you have any general questions about NHS Notify, send an email to <england.nhsnotify@nhs.net>.

### When support is available
## Office hours

We can only respond to your support queries during office hours. Our office hours are 8am to 6pm, Monday to Friday (excluding bank holidays).
We can only respond to you during office hours. Our office hours are 8am to 5pm, Monday to Friday, excluding bank holidays.

NHS Notify is a [silver service](https://digital.nhs.uk/services/reference-guide#service-levels). This means it's available 24 hours a day, 365 days a year.
{% include components/details.html
heading='Support outside of office hours'
text='

## I want to start using NHS Notify
### NHSE National IT Service Desk

If you work in NHS England and want to start using NHS Notify, find out how to [get started]({% link pages/get-started/get-started.md %}).
Phone: 0300 303 5035

## I have questions about NHS Notify
Email: <ssd.nationalservicedesk@nhs.net>
'

If you work in an NHS England team that’s not currently using NHS Notify and you have further questions, email our engagement team via <england.nhsnotify@nhs.net>.
%}
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