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Update creative-troubleshooting-faq.md #4

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18 changes: 11 additions & 7 deletions xandr-docs/bidders/creative-troubleshooting-faq.md
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Original file line number Diff line number Diff line change
Expand Up @@ -93,9 +93,11 @@ If none of the above steps work, you can test to see if the problem is on our en
Another reason why the creative may not be displaying is the creative contains geotargeting elements that control where the creative is allowed to render. If this is the case, you will have to allow our Audit IPs and Domains:

- LA servers:
- Input 68.67.139.192 /26 (netblock) at [https://www.magic-cookie.co.uk/iplist.md](http://magic-cookie.co.uk/iplist.html) for a list of IPs
- Input 68.67.139.192 /26 (netblock)
- Input 68.67.136.192 /26 (netblock)
- Input 68.67.139.0 /26 (netblock)
- NY office:
- Input 207.237.150.0 /24 (netblock) at [https://www.magic-cookie.co.uk/iplist.md](http://magic-cookie.co.uk/iplist.html) for a list of IPs
- Input 207.237.150.0 /24 (netblock)
- 68.67.164.193
- 68.67.164.194
- 68.67.164.195
Expand Down Expand Up @@ -125,11 +127,13 @@ Another reason why the creative may not be displaying is the creative contains g
- 45.146.55.72
- 136.144.42.114
- Domains:
- `http://adnxs.net/`
- `http://adnxs.com/`
- [creative-preview-an.com](https://about.ads.microsoft.com/en-us/solutions/xandr/xandr-premium-programmatic-advertising)
- [audit.adnxs.net](https://cq-auditor.adnxs.net/login?next=%2F)
- `adnxs.net`
- `adnxs.com`
- `creative-preview-an.com`
- `cq-preview.adnxs.net`
- `new-audit.adnxs.net`
- `cq-auditor.adnxs.net`


**Why did I receive an email saying my creative was deactivated?**

Expand Down Expand Up @@ -489,4 +493,4 @@ Ensure that there is no invalid or unsupported character present in the VAST url
Additionally:

- If there are curly brackets `{ }` present in the VAST url or segment, then they **must** have `$` in front of the bracket.
- Ensure that there is no double `%` present in the VAST url or segment.
- Ensure that there is no double `%` present in the VAST url or segment.