Incident Ticket Tracker API

A FastAPI-based backend project for managing incident tickets. This project supports creating, viewing, updating, and deleting support tickets using a SQLite database.

Features

• Create incident tickets
• View all tickets
• View a single ticket by ID
• Update ticket details and status
• Delete tickets
• Interactive API testing with Swagger UI

Tech Stack

• Python
• FastAPI
• SQLite
• Uvicorn
• Pydantic

Project Structure

• app/main.py - main FastAPI application
• tickets.db - SQLite database file
• requirements.txt - project dependencies
• README.md - project documentation

How to Run

python3 -m uvicorn app.main:app --reload

## API Documentation
After starting the server, open:
http://127.0.0.1:8000/docs

## Example Ticket JSON
{
  "title": "Database connection issue",
  "description": "Users cannot access the wealth management portal",
  "priority": "High",
  "assigned_to": "Dinkar"
}

## Future Improvements
Add ticket filtering by status and priority
Add user authentication
Add timestamps for ticket creation and updates
Add dashboard frontend
Deploy with Docker