Helpdesk AI Backend

Backend for helpdesk application with AI-powered ticket processing.

API Endpoints

Authentication

• POST /auth/register - User registration
• POST /auth/login - User login
• GET /auth/me - Get current user (protected)

Tickets

• POST /tickets - Create ticket (protected)
• GET /tickets - List tickets (protected)
• GET /tickets/:id - Get ticket details (protected)
• PUT /tickets/:id - Update ticket status (protected)

Knowledge Base

• GET /knowledge-base - Search articles
• POST /knowledge-base - Create article (admin only)

AI Actions

• GET /ai-actions/:ticketId - Get AI processing history (protected)

Health

• GET /health - Server status

Flow

1. User Authentication

   • Register/login to get JWT token
   • Use token for protected routes

2. Ticket Creation

   • User creates support ticket
   • System triggers AI processing automatically

3. AI Processing Pipeline

   • Summarizer: Creates ticket summary
   • Classifier: Categorizes ticket type
   • Sentiment: Analyzes user mood
   • Researcher: Searches knowledge base
   • Reply Writer: Generates response suggestions

4. Real-time Updates

   • Socket.io provides live progress updates
   • Users see AI processing status in real-time

5. Knowledge Base

   • AI agents search existing articles
   • Admins can add new knowledge articles
   • Full-text search available

Tech Stack

• Node.js, Express, MongoDB
• JWT authentication
• Socket.io for real-time updates
• Google Gemini AI integration
• Express validation middleware