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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Classroom</title>
<link rel="icon" href="#" type="image/gif" sizes="16x16">
<!--Bootstrap CDN Link-->
<link href="https://cdn.jsdelivr.net/npm/bootstrap@5.0.2/dist/css/bootstrap.min.css" rel="stylesheet">
<!--Font awesome CDN Link-->
<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.1.1/css/all.min.css" />
<!--=================Link Swiper's CSS=================-->
<link rel="stylesheet" href="https://unpkg.com/swiper/swiper-bundle.min.css" />
<!--Main Stylesheet-->
<link rel="stylesheet" href="assets/css/style.css">
<link rel="stylesheet" href="assets/css/menu.css">
<link rel="stylesheet" href="assets/css/stylesheet.css">
<link rel="stylesheet" href="assets/css/responsive.css">
<!--=================Link Jquery JS=================-->
<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script>
<script src="assets/pagination.js"></script>
</head>
<body>
<!--=================Start Header and Hero Section==============-->
<div class="container-fluid">
<div class="container">
<div class="row top-nav">
<div class="col-lg-3 col-md-12 col-12 p-0">
<div class="logo">
<img src="assets/images/logo.png" alt="logo">
</div>
</div>
<!--Search Box-->
<div class="col-lg-4 col-md-12 col-12 pl-0">
<div class="srch">
<input type="text" placeholder="What do you want to learn?" name="search">
<button type="submit" class="srch_btn"><img src="assets/images/search.png" alt=""></button>
</div>
</div>
<div class="col-lg-3 col-md-6 col-12">
<div class="phone">
<span><i class="fa-solid fa-phone"></i></span>
<span class="nmbr">+44 (0)1539 736 828</span>
</div>
</div>
<div class="col-lg-2 col-md-6 col-12">
<div class="live">
<span><img src="assets/images/live.png" alt="">Live Chat</span>
</div>
</div>
</div>
</div>
</div>
<!--Menubar Start Here-->
<div class="container-fluid menu pc-menu">
<div class="container">
<div class="row menu">
<ul class="d-flex">
<li><a href="./index.html" class="nav-link">Child-Category</a></li>
<li><a href="./parent-category.html" class="nav-link">Parent-Category</a></li>
<li><a href="./e-learning.html" class="nav-link">E-learning</a></li>
<li><a href="./classroom.html" class="nav-link">Classroom</a></li>
<li><a href="#" class="nav-link">Quizzes</a></li>
<li><a href="#" class="nav-link">Special Offers</a></li>
<li><a href="#" class="nav-link">Contact</a></li>
</ul>
</div>
</div>
</div>
<!--Responsive Header Area Start-->
<header class="header responsive_header">
<a href="index.html" class="logo"></a>
<input class="menu-btn" type="checkbox" id="menu-btn" />
<label class="menu-icon" for="menu-btn"><span class="navicon"></span></label>
<ul class="menu">
<li><a href="#" class="nav-link">Consultancy</a></li>
<li><a href="#" class="nav-link">On-Site</a></li>
<li><a href="#" class="nav-link">About</a></li>
<li><a href="#" class="nav-link">Freebies</a></li>
<li><a href="#" class="nav-link">Quizzes</a></li>
<li><a href="#" class="nav-link">Special Offers</a></li>
<li><a href="#" class="nav-link">Contact</a></li>
</ul>
</header>
<!--Responsive Header Area Start-->
<!--DropDown Menubar Start Here-->
<div class="container-fluid dropdownMenu">
<div class="container">
<div class="row">
<!--Menu Bar-->
<div class="dropdownMenuResponsive menuBar">
<i class="fa-solid fa-bars menubaricon"></i>
</div>
<!--/// End Menu Bar-->
<ul class="dropdownMenuOption" id="dropdownMenu">
<!-- start category item -->
<li class="nav-item dropdown">
<a class="nav-link dropdown-toggle" data-bs-toggle="dropdown" id="category-menu-1" href="#">Parent Category</a>
<ul class="dropdown-menu">
<li class="dropdown-item">A</li>
<li class="dropdown-item">B</li>
<li class="dropdown-item">C</li>
</ul>
</li>
<!-- start category item -->
<li class="nav-item dropdown">
<a class="nav-link dropdown-toggle" data-bs-toggle="dropdown" id="category-menu-1" href="#">Parent Category</a>
<ul class="dropdown-menu">
<li class="dropdown-item">A</li>
<li class="dropdown-item">B</li>
<li class="dropdown-item">C</li>
</ul>
</li>
<!-- start category item -->
<li class="nav-item dropdown">
<a class="nav-link dropdown-toggle" data-bs-toggle="dropdown" id="category-menu-1" href="#">Parent Category</a>
<ul class="dropdown-menu">
<li class="dropdown-item">A</li>
<li class="dropdown-item">B</li>
<li class="dropdown-item">C</li>
</ul>
</li>
<!-- start category item -->
<li class="nav-item dropdown">
<a class="nav-link dropdown-toggle" data-bs-toggle="dropdown" id="category-menu-1" href="#">Parent Category</a>
<ul class="dropdown-menu">
<li class="dropdown-item">A</li>
<li class="dropdown-item">B</li>
<li class="dropdown-item">C</li>
</ul>
</li>
<!-- start category item -->
<li class="nav-item dropdown">
<a class="nav-link dropdown-toggle" data-bs-toggle="dropdown" id="category-menu-1" href="#">Parent Category</a>
<ul class="dropdown-menu">
<li class="dropdown-item">A</li>
<li class="dropdown-item">B</li>
<li class="dropdown-item">C</li>
</ul>
</li>
<!-- start category item -->
<li class="nav-item dropdown">
<a class="nav-link dropdown-toggle" data-bs-toggle="dropdown" id="category-menu-1" href="#">Parent Category</a>
<ul class="dropdown-menu">
<li class="dropdown-item">A</li>
<li class="dropdown-item">B</li>
<li class="dropdown-item">C</li>
</ul>
</li>
<!-- start category item -->
<li class="nav-item dropdown">
<a class="nav-link dropdown-toggle" data-bs-toggle="dropdown" id="category-menu-1" href="#">Parent Category</a>
<ul class="dropdown-menu">
<li class="dropdown-item">A</li>
<li class="dropdown-item">B</li>
<li class="dropdown-item">C</li>
</ul>
</li>
</ul>
</div>
</div>
</div>
<script>
$(document).ready(function() {
$(".menuBar").click(function() {
$("#dropdownMenu").toggle();
});
});
</script>
<!--Read more text -->
<div class="container-fluid bottom-nav newPossition">
<!--Effect-->
<div class="headerEffect">
<div class="hEffectOne">
<img src="assets/images/h-effect-01.png" alt="img">
</div>
<div class="hEffectTwo">
<img src="assets/images/h-effect-02.png" alt="img">
</div>
</div>
<!--/// End Effect-->
<div class="container d-flex justify-content-center readMore">
<div class="read-more-text">
<p>This will be a colour changing banner</p>
</div>
<div class="read-more-btn">
<button class="read-btn">Read More</button>
</div>
</div>
</div>
<!--=======Banner Section Start=====-->
<section class="banner">
<div class="container">
<div class="row">
<!--Banner Left Side-->
<div class="col-lg-6">
<div class="banner-text">
<div class="banner-link d-flex">
<a href="#">Home</a><span>-</span>
<a href="#">Course</a><span>-</span>
<a href="#" class="activeClass">ITIL<sup>®</sup> Service Design</a>
</div>
<h3>ITIL<sup>®</sup> Service Design</h3>
<p class="banner-para">Service Design is required to enhance the quality of IT Service Management</p>
</div>
</div>
<!--Banner Right Side-->
<div class="col-lg-6">
<div class="banner-type float-end">
<div class="duration banner-content-box">
<p><img src="assets/images/icon/01.png" alt=""> DURATION</p>
<span>3 Days</span>
</div>
<div class="type banner-content-box">
<p><img src="assets/images/icon/02.png" alt=""> TYPE </p>
<span>Exam Included</span>
</div>
<div class="pricing banner-content-box">
<p><img src="assets/images/icon/03.png" alt=""> PRICING </p>
<span>£995+VAT</span>
</div>
</div>
</div>
</div>
</div>
</section>
<!--=======Banner Section End=====-->
<!--=======Alart Start=====-->
<div class="main-alart-area">
<div class="container">
<div class="row">
<div class="alart-area">
<p><span>Please Note:</span> You can book this courses and hold it in creadit until you have decided on a specific course date. Alternatively you can view the course dates here</p>
<button type="button" class="close" data-dismiss="alert" style="padding: 2px 10px; font-weight: 900;">x</button>
</div>
</div>
</div>
</div>
<!--=======Alart End=====-->
<!--=======Accordion Section Start=====-->
<section class="accordion-section">
<div class="container">
<div class="row">
<!--Accordion Left Side-->
<div class="col-lg-4 col-12">
<div class="accordion-left-box">
<div class="left-img">
<img src="assets/images/sponser-img.png" alt="">
</div>
<!--Left Side Butoon-->
<div class="left-btn">
<button class="accordion-btn enquire">Enquire Now</button><br>
<button class="accordion-btn book-now" style="background: #563d81; color: #fff;">Book Now</button><br>
<button class="accordion-btn download-overview" style="background: #ffa300; color: #000;">Download Overview</button>
</div>
</div>
</div>
<!--Accordion Right Side-->
<div class="accordion accordion-flush col-lg-8 col-12" id="accordionFlushExample">
<!--copy item-->
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingOne">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseOne" aria-expanded="false" aria-controls="flush-collapseOne">
<div class="item-name">
<ul style="padding-left: 10px;">
<li><img src="assets/images/dottet.png" alt=""> Introduction</li>
</ul>
</div>
</button>
</h2>
<div id="flush-collapseOne" class="accordion-collapse collapse" aria-labelledby="flush-headingOne" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
<div class="accordion-body-content">
<p>ITIL<sup>®</sup> Service Design certificate</p>
<h4>Next Steps</h4>
<p class="mb-4">Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
</p>
<ul>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Service Strategy
</li>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Service Transition
</li>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Service Operation
</li>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Continual Service Improvement (CSI)
</li>
</ul>
<p>
Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
</p>
</div>
</div>
</div>
</div>
<!--/// End copy item-->
<!--copy item-->
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingTwo">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseTwo" aria-expanded="false" aria-controls="flush-collapseTwo">
<div class="item-name">
<ul style="padding-left: 10px;">
<li><img src="assets/images/dottet.png" alt=""> Course Outline</li>
</ul>
</div>
</button>
</h2>
<div id="flush-collapseTwo" class="accordion-collapse collapse" aria-labelledby="flush-headingTwo" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
<div class="accordion-body-content">
<p>ITIL<sup>®</sup> Service Design certificate</p>
<h4>Next Steps</h4>
<p class="mb-4">Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
</p>
<ul>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Service Strategy
</li>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Service Transition
</li>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Service Operation
</li>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Continual Service Improvement (CSI)
</li>
</ul>
<p>
Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
</p>
</div>
</div>
</div>
</div>
<!--/// End copy item-->
<!--copy item-->
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingThree">
<button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseThree" aria-expanded="false" aria-controls="flush-collapseThree">
<div class="item-name">
<ul style="padding-left: 10px;">
<li><img src="assets/images/dottet.png" alt=""> Description</li>
</ul>
</div>
</button>
</h2>
<div id="flush-collapseThree" class="accordion-collapse collapse" aria-labelledby="flush-headingThree" data-bs-parent="#accordionFlushExample">
<div class="accordion-body">
<div class="accordion-body-content">
<p>ITIL<sup>®</sup> Service Design certificate</p>
<h4>Next Steps</h4>
<p class="mb-4">Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
</p>
<ul>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Service Strategy
</li>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Service Transition
</li>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Service Operation
</li>
<li class="mb-3">
<i class="fas fa fa-check me-3"></i>Continual Service Improvement (CSI)
</li>
</ul>
<p>
Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
</p>
</div>
</div>
</div>
</div>
<!--/// End copy item-->
<!--copy item-->
<div class="accordion-item">
<h2 class="accordion-header" id="flush-headingFour">
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Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
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<p class="mb-4">Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
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Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
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<p class="mb-4">Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
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<i class="fas fa fa-check me-3"></i>Continual Service Improvement (CSI)
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Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
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<p class="mb-4">Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
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<i class="fas fa fa-check me-3"></i>Service Strategy
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<i class="fas fa fa-check me-3"></i>Service Transition
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<i class="fas fa fa-check me-3"></i>Service Operation
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<i class="fas fa fa-check me-3"></i>Continual Service Improvement (CSI)
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Once you have gained the ITIL<sup>®</sup> Service Design Intermediate certificate you may consider sitting another ITIL<sup>®</sup> Lifecycle course, such as:
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<h2>Frequently Asked Questions</h2>
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<h4 class="faqHeading">Is ITIL<sup>®</sup> 4 Foundation the first step in the ITIL<sup>®</sup> 4 certification scheme? </h4>
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<p class="faqBody">Yes, ITIL<sup>®</sup> 4 Foundation is the starting point in your ITIL<sup>®</sup> 4 certification journey and is the prerequisite for the ITIL<sup>®</sup> 4 Managing Professional (MP) and ITIL<sup>®</sup> 4 Strategic Leader (SL) training courses.</p>
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<h4 class="faqHeading">Can I become ITIL<sup>®</sup> 4 Foundation certified online? </h4>
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<p class="faqBody">Absolutely! You can become certified with our ITIL<sup>®</sup> 4 Foundation Online (180 Days) training course for £475 + VAT, which includes the formal proctored examination.</p>
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<h4 class="faqHeading">Is becoming ITIL<sup>®</sup> Foundation certified worth it? </h4>
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<p class="faqBody">ITIL<sup>®</sup> 4 certifications help you to compete in a complex market and ensure that you stay relevant. It will ensure that you understand widely-used concepts, terms, and practices to improve your organisation's growth.</p>
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<h4 class="faqHeading">What is IT Service Management (ITSM)? </h4>
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<p class="faqBody">IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run. </p>
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<h4 class="faqHeading">What is ITIL<sup>®</sup>? </h4>
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<p class="faqBody">ITIL<sup>®</sup> is used by millions of professionals all around the World, and ITIL<sup>®</sup> has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL<sup>®</sup> is a set of practices, which focus on aligning IT services with the needs of the business. ITIL<sup>®</sup> provides comprehensive and practice guidance to establish a service management system. The ITIL<sup>®</sup> Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL<sup>®</sup> is to maximise value to customers by aligning IT resources with business needs.</p>
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<h4 class="faqHeading">What is ITIL<sup>®</sup> 4? </h4>
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<p class="faqBody">ITIL<sup>®</sup> 4 is the latest version of the ITIL<sup>®</sup> Framework, which was released in February 2019. ITIL<sup>®</sup> 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL<sup>®</sup> (ITIL<sup>®</sup> V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL<sup>®</sup> 4, the current version of ITIL<sup>®</sup>, takes all of the best parts from ITIL<sup>®</sup> V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL<sup>®</sup> 4 Framework. The key elements of ITIL<sup>®</sup> 4 are the four dimensions, the guiding principles, the move from processes (ITIL<sup>®</sup> V3) to practices (ITIL<sup>®</sup> 4), and the service value system.</p>
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<h4 class="faqHeading">Can I self-study ITIL<sup>®</sup> 4 Foundation? </h4>
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<p class="faqBody">Sure! Our ITIL<sup>®</sup> 4 Foundation Exam Only bundle costs £329 + VAT and includes the official proctored examination and core guidance in eBook format. Our ITIL<sup>®</sup> 4 Foundation Exam Only bundle requires you to complete at least 16 hours of self-study in preparation for the ITIL<sup>®</sup> 4 Foundation examination. You will not receive any formal training via our online training platform or from a tutor.</p>
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<h4 class="faqHeading">Is the ITIL<sup>®</sup> 4 Foundation exam difficult? </h4>
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<p class="faqBody">The ITIL<sup>®</sup> 4 Foundation proctored examination is taken over one-hour and comprises of forty multiple-choice questions. In order to get your ITIL<sup>®</sup> 4 Foundation certificate, you must score 65% or 26/40 to pass the exam. With Purple Griffon, sitting your ITIL<sup>®</sup> 4 Foundation exam is now easier than ever.</p>
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<h4 class="faqHeading">Does the ITIL<sup>®</sup> 4 Foundation certificate expire? </h4>
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<p class="faqBody">No, there is no expiry date on the ITIL<sup>®</sup> 4 Foundation certification and it is valid for life, however newer versions of ITIL<sup>®</sup> may be released in the future.</p>
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<h4 class="faqHeading">Is the ITIL<sup>®</sup> 4 Foundation exam open book? </h4>
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<p class="faqBody">The ITIL<sup>®</sup> 4 Foundation proctored examination is a closed book examination with no notes.</p>
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<h4 class="faqHeading">Which languages can I take the ITIL<sup>®</sup> 4 Foundation exam in? </h4>
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<p class="faqBody">The ITIL<sup>®</sup> 4 Foundation exam can be taken in English, Chinese, Dutch, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish.</p>
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<h4 class="faqHeading">How do I become ITIL<sup>®</sup> 4 Foundation certified? </h4>
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<p class="faqBody">To be awarded the ITIL<sup>®</sup> 4 Foundation certification, you must complete ITIL<sup>®</sup> 4 Foundation certification training, and when you feel comfortable, take the ITIL<sup>®</sup> 4 Foundation proctored exam. If you score 65% or 26/40 correct answers in the exam, then you will receive your ITIL<sup>®</sup> 4 Foundation certificate.</p>
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<h4 class="faqHeading">Can I spread the cost of the ITIL<sup>®</sup> 4 Foundation online training course? </h4>
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<p class="faqBody">If you want to become ITIL<sup>®</sup> 4 Foundation certified, you can now learn and spread the cost over 12 months. We have partnered with Knoma to help you become certified with us, without paying any fees upfront. To start the Knoma application process, click the Knoma button on this ITIL<sup>®</sup> 4 Foundation course page and pay later with no interest. Apply in minutes. Most people get a decision instantly, though it could take up to 48 hours. Knoma only conducts soft credit and identity checks, so being declined will not affect your credit score.</p>
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<h4 class="faqHeading">If I fail the ITIL<sup>®</sup> 4 Foundation exam, how much does it cost to re-sit? </h4>
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<p class="faqBody">The cost to re-sit your ITIL<sup>®</sup> 4 Foundation exam is £295 + VAT - it does not include another copy of the official core guidance as you should still have it from your original exam. The Take2 re-sit exam option is also available for £50 + VAT, which allows you to retake an unsuccessful exam at a fixed, attractive rate, for a fraction of the cost. The Take2 re-sit exam option must be added at the point of booking your training course and / or exam, and if you would like to use this option, you must confirm this with your Account Manager. Please click here to find out more information about the PeopleCert Take2 re-sit exam option.</p>
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<h4 class="faqHeading">What are the entry-level requirements for the ITIL<sup>®</sup> 4 Foundation online training course? </h4>
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<p class="faqBody">There are no prerequisites associated with our ITIL<sup>®</sup> 4 Foundation online training course.</p>
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<h4 class="faqHeading">What are the technical requirements for the ITIL<sup>®</sup> 4 Foundation exam? </h4>
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<p class="faqBody">Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.</p>
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<h4 class="faqHeading">Do I need photo ID for the ITIL<sup>®</sup> 4 Foundation exam? </h4>
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<p class="faqBody">If you are preparing to take, or are registered to take an online exam with live invigilation, please take the time to read the PeopleCert Identification Policy.</p>
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<h4 class="faqHeading">Who is the accreditation body for the ITIL<sup>®</sup> 4 Foundation certification? </h4>
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<p class="faqBody">The ITIL<sup>®</sup> 4 Foundation certification is governed and maintained by PeopleCert. PeopleCert delivers exams in more than 200 countries, in 25 languages, through its state-of-the-art assessment technology.</p>
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<h4 class="faqHeading">How long will I have access to the ITIL<sup>®</sup> 4 Foundation online training course? </h4>
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<p class="faqBody">You will have access to our ITIL<sup>®</sup> 4 Foundation online training course for 180 days from first-login to our training portal. If you would like your access to be extended, there might be some costs involved.</p>
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<h4 class="faqHeading">Can I enrol myself on the ITIL<sup>®</sup> 4 Foundation online training course? </h4>
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<p class="faqBody">Definitely! If you purchase the ITIL<sup>®</sup> 4 Foundation online training course in the Purple Griffon Online Training Portal, you will get immediate access and can start learning straight away.</p>
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<h4 class="faqHeading">What is the next step after completing the ITIL<sup>®</sup> 4 Foundation online training course? </h4>
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<p class="faqBody">ITIL<sup>®</sup> 4 Specialist Create, Deliver & Support - CDS Online (180 Days) is the logical next step after ITIL<sup>®</sup> 4 Foundation for those wanting to make immediate tangible changes to their organisation’s working methods in service management. </p>
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<h4 class="faqHeading">What is IT Service Management (ITSM)? </h4>
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<p class="faqBody">IT Service Management (ITSM) refers to the activities involved in implementing, managing, and delivering the lifecycle of IT services. ITSM is used to make sure the right mix of people, processes, and technology is in place to provide business value. IT Service Management doesn't just help with solving day-to-day issues. It can increase value and cost efficiency and reduce the impact of incidents on the business. IT Service Management is the art of making businesses run.</p>
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<h4 class="faqHeading">What is ITIL<sup>®</sup>? </h4>
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<p class="faqBody">ITIL<sup>®</sup> is used by millions of professionals all around the World, and ITIL<sup>®</sup> has been adopted by thousands of organisations, such as NASA, Microsoft, and HSBC. ITIL<sup>®</sup> is a set of practices, which focus on aligning IT services with the needs of the business. ITIL<sup>®</sup> provides comprehensive and practice guidance to establish a service management system. The ITIL<sup>®</sup> Framework will help businesses and professionals get optimal value from IT and digital services. The main focus of ITIL<sup>®</sup> is to maximise value to customers by aligning IT resources with business needs.</p>
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<h4 class="faqHeading">What is ITIL<sup>®</sup> 4? </h4>
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<p class="faqBody">ITIL<sup>®</sup> 4 is the latest version of the ITIL<sup>®</sup> Framework, which was released in February 2019. ITIL<sup>®</sup> 4 is highly value-centric and focuses on bringing different stakeholders in the organisation together to create value for the customer. With new frameworks growing in popularity, such as SIAM™ and VeriSM™, the previous version of ITIL<sup>®</sup> (ITIL<sup>®</sup> V3) had to step up its game and improve the way it dealt with challenges brought on by digital disruption. ITIL<sup>®</sup> 4, the current version of ITIL<sup>®</sup>, takes all of the best parts from ITIL<sup>®</sup> V3 and creates a framework that focuses on delivering tailor-made solutions for organisations through "practices" instead of "processes." Also, Agile, DevOps, and Digital Transformation all play a role in the new ITIL<sup>®</sup> 4 Framework. The key elements of ITIL<sup>®</sup> 4 are the four dimensions, the guiding principles, the move from processes (ITIL<sup>®</sup> V3) to practices (ITIL<sup>®</sup> 4), and the service value system.</p>
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<p>INFORMATION</p>
<h2>ITIL<sup>®</sup> Service Design Course Dates</h2>
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