- dealing with floods - filters - at the inbox level - at the distribution level - digest mailing lists - tune notifiactions with services like github - manage expectations ( ie: do I have to reply to everything? no ) - what to do when things get too personal/ikky - others having a fight and your watching: report to admin - some one getting too creepy? : address with user, check CoC if exists, report to admin - insert many other generic cases with possible reactions? - is my membership really worth it, possibly no - are you reading the email? - are you getting anything from the email? - how to break up/unsub/ turn off/ leave group