| title | Support Options |
|---|---|
| description | Learn about Statsig's support channels and compare support plans like Premium Support. |
Statsig uses automated tooling in the Slack Connect channel to triage and prioritize inbound support messages. All support at Statsig is done by actual, full-time engineers.
While Statsig maintains a monitored support email, we strongly encourage Slack as the primary channel for support and communication to ensure the fastest response times.
Our preferred methods of raising a support request:
- Slack message via your dedicated slack channel or Slack Community
- Email via support@statsig.com is discouraged but available for sensitive topics
| Feature | Community | Standard | Premium |
|---|---|---|---|
| Access to Statsig University certifications and webinar training sessions | Yes | Yes | Yes |
| Access to Statsig's global Slack community for best practices and peer insights | Yes | Yes | Yes |
| Basic assistance during Statsig business hours | Yes | Yes | Yes |
| Customer member access to Private Slack channel with Statsig engineers1 | No | No | Up to 4 members |
| Critical/High Priority support with 4 hour response time during Statsig business hours2 | No | No | Yes |
| 24 hour response time for all other inquiries during Statsig business hours | No | No | Yes |
| Dedicated Account Manager to support ongoing needs | No | Yes | Yes |
| Check-ins with the Statsig team experts to align on goals and progress | No | As needed | Quarterly |
| Data science consultations for advisory and experiment reviews | No | No | Up to 4 |
| Early access invitation to events hosted by Statsig and partners | No | No | Yes |
[1] Standard or Premium support is only available for Enterprise plans
[2] Statsig standard business hours of 8am-5pm PT
- Statsig University: A comprehensive collection of onboarding and training content, including a video Resource Library and a schedule of user training Webinars.
- Statsig Status Page: Monitor Statsig's operational status and configure Slack alerts to be notified of updates.
- Community: Join our Slack Community to connect with other users and get help from the Statsig team.
- Blog: Stay updated with the latest developments in product experimentation and feature management on our Blog.
- Use Cases: Discover Customer Stories to learn why customers love Statsig and how they use it to power their product development.