diff --git a/docs/troubleshooting.md b/docs/troubleshooting.md
index a67ad95c..9a43b82d 100644
--- a/docs/troubleshooting.md
+++ b/docs/troubleshooting.md
@@ -19,3 +19,18 @@ You recently downloaded or updated XCode.
 2. Choose `Legacy Build System`
 3. Remove `node_modules/react-native/third-party` and
    `node_modules/react-native/third-party-podspecs`
+
+## I get Android crashes when using the Reader SDK
+
+### The problem
+
+When there are different versions of Google Play Services, crashes can occur like
+`java.lang.NoClassDefFoundError: Failed resolution of: Lcom/google/android/gms/common/api/Api$zzf;`
+
+### Likely cause
+
+You are using other libraries that use `googlePlayServicesVersion` at something other than "12.0.1"
+
+### Solution
+
+Set `googlePlayServicesVersion = "12.0.1"` in your `android/build.gradle` file.