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Copy file name to clipboardExpand all lines: help-center/what-is-sourcemedium.mdx
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@@ -8,15 +8,15 @@ SourceMedium is a
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that abstracts away the business and technical complexity of moving, cleaning,
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standardizing, and preparing data so you can focus on developing actionable insights that help you differentiate your company.
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We work with hundreds of merchants to identify their most critical analytical use cases for their businesses and develop
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data ingestion and transformation processes that streamline the journey from raw data to business decision.
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We work with e-commerce teams to identify their most critical analytical use cases and build data ingestion and transformation
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processes that streamline the journey from raw data to business decisions.
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To learn more about how we do this, see [Data Transformation](/data-transformations/philosophy) and [Data Activation](/data-activation/managed-data-warehouse/overview).
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<Note>
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We’re actively expanding this Help Center. If you can’t find what you need, contact your SourceMedium team and tell us what you were trying to accomplish.
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All information presented is accurate and up to date, but stay tuned for more to come!
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If anything looks outdated or unclear, tell us — we’ll prioritize fixing it.
Copy file name to clipboardExpand all lines: onboarding/getting-started/intro-to-sm.mdx
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---
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### 1. Overview of SourceMedium
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SourceMedium is a trusted data and analytics product for high growth omni-channel, digitalfirst brands.
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SourceMedium is a data and analytics product for omni-channel, digital-first brands.
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We help our customers create a singular view of their operations by centralizing data from 50+ platforms ([see our current list of available integrations](/data-inputs/platform-integration-instructions/all-available-integrations)). Our experience launching and growing eCommerce brands and servicing hundreds more ensures that every report & visualization is accurate, relevant, insightful, and actionable
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We help teams create a single view of their operations by centralizing data across e-commerce, marketing, subscription, and operations platforms ([see our current list of available integrations](/data-inputs/platform-integration-instructions/all-available-integrations)).
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We are currently working with some of the fastest growing omnichannel eCommerce brands with annual run rate GMVs ranging from $10 - $100 million.
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SourceMedium is used by brands at a range of growth stages and data maturity levels.
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### 2. A Turnkey Analytics Hub
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SourceMedium's analytics dashboards have been carefully curated to surface the most important insights for your business. All users will have access to a range of modules that include:
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-**Executive Summaries -**over 100+ KPIs on one dashboard, ranging from revenue and order level details to active subscribers counts (if applicable) and YoY tracking.
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-**Executive Summaries -**a broad set of KPIs in one dashboard, ranging from revenue and order details to subscriber metrics (when applicable) and YoY tracking.
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-**Acquisition and Retention -** various dashboards covering marketing performance on major ad channels (Meta, Google, Snap, TikTok, among others), email marketing, influencer tracking, and customer lifetime value and repurchase analyses.
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-**Deep Dives** - our most powerful dashboards provide your team deeper insights into customers' first and last order behavior, order-level purchasing patterns and sales, and individual product performance.
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- Ensure that your data is clean and accurate in order to understand your **true blended CAC and ROAS** across your entire digital marketing efforts
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- Help to understand **retention rates, lifetime value (LTV), and repurchasing behaviors** of your most valuable customers
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-Accurately attribute each order with the proper UTM tracking parameters – **SourceMedium can routinely attribute UTMs to up to 10-30% more orders than Google Analytics**
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-Attribute orders using multiple UTM sources (Shopify visits, landing site, order notes, website events, GA4) and a clear selection hierarchy (see [Attribution Source Hierarchy](/data-transformations/attribution-source-hierarchy))
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- Understand your **product performance** on a product or SKU level, as well as products most commonly purchased together.
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- Get a clear understanding of your **influencer performance and ROI** with a custom influencer tracking solution
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- Continue to grow our data connection footprint to meet your **omni-channel needs** with insightful and actionable data
We save time and resources spent inmanual spreadsheets and expensive, hard to manage internal data setups. Through a simple plugandplay onboarding, we take care of all your data needs so that you're left with a powerful analytics tool for more actionable insights.
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We save time and resources spent in manual spreadsheets and hard-to-maintain internal data setups. Through a plug-and-play onboarding, we take care of data integration and standardization so you’re left with analytics you can trust.
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Troublesome Google Analytics and UTM tracking? Are you properly segmenting your spend among sales channels and international markets? How about excluding $0 revenue orders like influencer samples?
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We won't rest until yournumbers and metrics are completely accurate and reliable.
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We won't rest until your numbers and metrics are accurate and reliable.
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✅ **We automate your manual work**
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Spending countless hours with error-prone manual data pulls, pivot tables and visualizations? We've been there. Our customers save up to 20+ hours per week by replacing unreliable data management tools and processes.
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✅ **We have the #1lastclick Source/Medium attribution coverage**
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✅ **We prioritize accurate last-click attribution**
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SourceMedium can attribute UTMs on up to 30% more orders than Google Analytics. We further enrich our attribution through touch points like post-purchase survey data.
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SourceMedium uses multiple attribution signals (including UTMs and other touchpoints) and a clear source selection hierarchy to maximize coverage and consistency.
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✅ **We're built for omni-channel businesses**
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Our rapidly expanding list of integrations include curated eCommerce, marketing, and operations channels that are interconnected so you can leverage your data for more advanced, cross-channel insights.
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**For our better-for-you CPG customers** will be soon launching retail coverage through our exclusive partnership with SPINS, the leader in wellness-retail POS data
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Retail and offline coverage varies by customer and setup — ask your SourceMedium team if you need retail support.
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A source of truth across the organization - from customized CEO reports to Order Deep Dives
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🧑🍳 We offer a Michelin star customer experience
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We have shared slack channels with 90%+ of our customers for direct and fast communication. Our dedicated customer solutions analysts help to demystify complex data problems and to pull out deep analytical insights from our product.
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We use shared Slack channels for direct, fast communication. Our Customer Solutions Analysts help demystify complex data problems and pull out actionable insights.
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We are a one-stop shop for data solutions
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🔧 Customizable executive and cross-functional dashboards
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