saturne.github.io/resume.html at master · saturne/saturne.github.io · GitHub

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<!DOCTYPE html>
<html>
	<head>
		<!--This is the start of the Lovelace profile-->
		<!-- To add a comment quickly just type 'cmd' + '/'' -->
	  <title>Shelly Saturne Portfolio</title>
	  <!-- Always reset CSS file. Use this http://meyerweb.com/eric/tools/css/reset/ -->
		<link rel="stylesheet" type="text/css" href="reset.css" />
		<link rel="stylesheet" type="text/css" href="styles.css" />
	</head>

	<body>

		<nav>
			<ul>
  			<li><a href="index.html">Home</a></li>
  			<li><a href="about.html">About</a></li>
  			<li><a href="resume.html">Resume</a></li>
  			<li><a href="contact.html">Contact</a></li>
			</ul>
		</nav>

		<header>

  		<h1>Resume</h1>

  		<ul>
			<!-- To copy and paste the same block of code just highlight the section then command + shift + D -->
				<li>
					<a href="https://www.linkedin.com/in/shelly-saturne-479359116"/>
					<img src="linkedin.png"/>
					</a>
				</li>

				<li>
					<a href="https://github.com/saturne">
					<img src="github.png"/>
					</a>
				</li>

				<li>
					<a href="https://twitter.com/StylishTechi">
					<img src="twitter.png"/>
					</a>
				</li>

		</ul>

  	</header>

	<br />

			<h1> SHELLY SATURNE <h1>
  		<h2>shellysaturne@gmail.com </h2>
  		<h2> Boston, Ma, 02115 </h2>


  <br />

			<h3> EDUCATION </h3>

			<h4>Simmons College, Boston, MA,December 2010, B.S. in Mathematics and Computer Science</h4>

 	<br />

 			<h4>Startup Institute, Boston, MA, April 2016, Certificate in Web Development</h4>

  <br />
	<br />


			<h3> EXPERIENCE </h3>

			<h4>PowerAdvocate WFH/Boston, MA	&nbsp;		             January 2013-March 2016</h4>
			<h4>Product Support Specialist</h4>

			<ol>

				<li>Provided distributed telephone support, answering customer questions and calls as a member of 2-5 person team
				</li>

				<li>Supported internal users advanced questions regarding software functionality, and configuration
				</li>

  			<li>Provided customer-specific services for the EIP which help customers optimize the value of our software, data, and analytical solutions
 				</li>

				<li>Provided programmatic support for Supplier Relationship Management, strategic sourcing, and category management projects and other types of product support projects as may be required as the EIP evolves
				</li>

				<li> Supported configuration tasks during implementation projects and during on-going customer support
				</li>

				<li> Administered and enforced software license agreements
				</li>

				<li> Monitored user adoption, and diagnosed problems so as to develop and execute programs to ensure the EIP is meeting customer expectations and that customers renew their license agreements
				</li>

				<li> Liaisoned between the support organization and the technical/development organization to communicate and resolve issues
				</li>

				<li> Tracked customer calls, supported requests, and developed reports and metrics. Provided efficient and timely resolution of customer issues
				</li>
			</ol>

	<br />
	<br />

			<h4>Partners Healthcare WFH/Boston, MA	&nbsp;		            		October 2014-September 2015</h4>
			<h4>Business Analyst</h4>

 			<ol>

				<li> Provided direct day-to-day analytical support to internal clients through various applications
				</li>

				<li> Managed and delegated all daily incoming requests to members of the support staff
				</li>

				<li> Investigated, analyzed, and resolved internal and external application inquiries and issues
				</li>

				<li> Coordinated with project teams and end users to develop new business rules
				</li>

				<li> Met with end users to identify current and potential business requirements and needs, developed specifications, and acted as a liaison for the programmers and clients
				</li>

				<li> Formally trained end users on navigating fundraising applications
				</li>

				<li> Created, archived and maintained appropriate user and administrative training documentation
				</li>

				<li> Collaborated on small to medium sized projects, performed data analysis, gathered requirements, supported documentation, tested, and implemented of new features
				</li>

				<li> Effectively facilitated informal and formal project meetings
				</li>

				<li> Worked on software upgrade projects, evaluated and test system enhancements, maintained release notes, created test cases and plans
				</li>

				<li> Interviewed potential development information systems candidates for open positions within the team
				</li>
			</ol>

	<br />
	<br />

			<h4> Metlife WFH/Boston, MA	&nbsp;			            	November 2012-October 2014</h4>
			<h4>Business QA Applications Analyst</h4>

			<ol>

				<li>Designed, maintained, and executed test plans for new software version release
				</li>

				<li>Analyzed and documented project test results for reference and auditing purposes
				</li>

				<li>Proactively identified, reported, and cataloged defects in Quality Center application
				</li>

				<li>Investigated all potential defects in order to identify and isolated any problem areas
				</li>

				<li>Compared test results to business specifications and documentations to insure compliance
				</li>

				<li>Held responsibility for quality assurance testing of new system functionality, enhancements to existing systems, as well as regression testing for multiple client servers and web applications
				</li>

				<li>Retested reported defects and evaluated the usability and functionality of applications
				</li>

				<li>Interacted with actuaries, internal development teams and external vendors during various stages of the application life cycle
				</li>

				<li>Upstream HTML files via SOAP application into Oracle PAS system, processed the steps/transactions generated by the upstream, and analyzed the outcome
				</li>

				<li>Created regression test cases from scratch, executed test cases, and validated mathematical results in the Oracle PAS system against APL system
				</li>

				<li>Manipulated excel formulas and pre-written excel calculation spreadsheets to verify the results provided by Oracle PAS
				</li>

	<br />
	<br />

			<h4>Premier Research Group Quincy, MA	&nbsp;			            April 2011-November 2012</h4>
			<h4>Associate Business Process Support Specialist</h4>

			<ol>

				<li>Provided support to clients on Oracle Clinical database as well as Extra view application
				</li>

				<li>Utilized ticketing systems to follow-up on end-user issues and provided rapid data solutions
				</li>

				<li>Unlocked users Oracle Clinical accounts and reset their passwords
				</li>

				<li>Researched, analyzed, and provided troubleshooting for clients issues
				</li>

				<li>Monitored the ticket queue and assigned tickets to the appropriate team member
				</li>

				<li>Documented defect findings formally to provide a reference for team members
				</li>

				<li>Transcribed SQL code to assist with daily tasks and operations
				</li>

				<li>Implemented the Unix system commands to verify user accounts and settings
				</li>

				<li>Executed test scripts and performed quality control on the test scripts
				</li>

				<li>Administered training to new team members and colleagues on applications and processes related to Oracle Clinical
				</li>

				<li>Conducted formal presentations on work-related topics to improve system knowledge
				</li>
			</ol>

	<br />
	<br />

			<h4>Blue Cross Blue Shield, Hingham, MA                   &nbsp;                  September 2010-January 2011</h4>
			<h4>Pharmacy Operations Associate</h4>

			<ol>
				<li>Assisted internal and external clienteles via phone and fax
				</li>

				<li>Utilized BCBS system to query and recorded information regarding members accounts
				</li>

				<li>Coordinated internal activities necessary to research and resolved the inquiries of physicians, nurses, and other hospital personnel
				</li>

				<li>Processed medical request from medical offices
				</li>

			</ol>

<br />
<br />

			<h3> TECHNICAL SKILLS </h3>

			<ol>

				<li>Platforms: Windows, Unix, Linux, OSX
				</li>

				<li>Languages: Ruby on Rails, Java, C++, Python, Perl, JavaScript, HTML, CSS
				</li>

				<li>Applications: Extraview, Toad, SQL Navigator, Oracle RDC, Turbo FTP, APL, Quality Center, Metlife Solutions, Winflex, Metwins, SOAP, Salesforce.com, Business Objects, Winscp, Git, GitHub, Slack
				</li>

				<li>Database Applications: Oracle Clinical, Raiser&#39s Edge, Oracle PAS, Pledgemaker, ClearView, PostGres, SQL
				</li>
			</ol>

<br />
<br />
			<h3> LANGUAGE SKILLS </h3>

			<ol>

				<li>Languages: Proficient in French-Creole
				</li>

			</ol>


	</body>
</html>