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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>DNA Sequencing Data Dashboard - Rob Tapella</title>
<link rel="preconnect" href="https://fonts.googleapis.com">
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
<link href="https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap" rel="stylesheet">
<link rel="stylesheet" href="css/styles.css">
</head>
<body>
<header class="header">
<a href="index.html" class="logo">ROB TAPELLA</a>
<nav class="nav">
<a href="index.html">HOME</a>
<a href="about.html">ABOUT</a>
<div class="dropdown">
<a href="#" class="dropbtn active">WORK</a>
<div class="dropdown-content">
<a href="methane.html">Methane Map Web Site</a>
<a href="data-dashboard.html" class="active">DNA Sequencing Data Dashboard</a>
<a href="rna-quantification.html">RNA Quantification Reagent</a>
<a href="service-map.html">Service Journey Map</a>
</div>
</div>
</nav>
</header>
<section class="hero">
<div class="hero-image-container">
<img src="images/rs-hero.png" alt="DNA Sequencing Data Dashboard" class="hero-image">
<div class="hero-overlay">
<h1>Data Dashboard for DNA Sequencer</h1>
</div>
</div>
</section>
<main class="main">
<div class="grid-container">
<div class="left-sidebar">
<div class="content-section">
<h2 class="section-title">MY ACTIVITIES</h2>
<div class="section-content">
<ul>
<li>Product manager</li>
<li>User research and analysis</li>
<li>Participatory design research</li>
<li>Interaction design</li>
<li>Requirements development</li>
</ul>
</div>
</div>
<div class="content-section">
<h2 class="section-title">TOOLS</h2>
<div class="section-content">
<ul>
<li>Pen & paper</li>
<li>Excel</li>
<li>OmniGraffle</li>
<li>Balsamiq</li>
</ul>
</div>
</div>
</div>
<div class="main-content">
<div class="content-section">
<div class="section-content">
<p>Pacific Biosciences develops DNA sequencing technology, including hardware instrumentation
with embedded control software, biochemical reagents, and data analysis software.</p>
<p>As the product manager for the instrument and for its embedded and run-tracking software, I
visited a number of customer sites to observe and interview the technicians who ran our
installed instruments, and the lab managers who were responsible for capital equipment
purchases and for ongoing management of lab services. By engaging with the customers
continuously, and by including the service and support staff's expertise, we created an
all-new web-based run monitoring and quality-control software that was validated with real
users before launching it.</p>
</div>
</div>
<div class="content-section">
<h2 class="section-title">CONCLUSION AND IMPACT</h2>
<div class="section-content">
<p>There were some assumptions built into the software design of the original PacBio RS
instrument that turned out to be false once the instruments began to be installed in the
field. I was able to help improve the instrument run-monitoring and data-QC software both in
terms of the information presented, as well as in the manifestation. Internal teams who had
built custom software to address pain points began to use the built-in software instead,
which helped to further validate its completeness and utility.</p>
<p>Findings from the research also influenced the development of the PacBio Sequel System
embedded- and run-monitoring-software.</p>
</div>
</div>
<div class="project-image-container wide">
<img src="images/RS-Dashboard.jpg"
alt="The RS Dashboard software showing an example DNA Sequencing report" class="project-image">
<p class="image-caption">The RS Dashboard software showing an example DNA Sequencing report.</p>
</div>
<div class="content-section">
<h2 class="section-title">ADDITIONAL RESULTS</h2>
<div class="section-content">
<p>Based on the observations during my customer visits, other changes were made. For example,
packaging was updated to reflect how the technicians' labs were set up, and how instrument
runs were documented and tracked. For example, barcode scanning of the boxes was often a
pain because the scanner computer was by the instrument, which was not necessarily next to
the fridge where reagents were stored. The simple improvement to help with this problem was
to put an additional barcode sticker inside the reagents box that could be stored near the
computer and stuck into a lab notebook for record-keeping.</p>
</div>
</div>
<div class="content-section">
<h2 class="section-title">PROCESS AND ARTIFACTS</h2>
<div class="section-content">
<p>For this project, I closely followed the Cooper Goal-Directed Design process, including the
creation of personas and scenarios to generate narratives around the use of the software. I
was able to rely on the user research methods that I had developed previously with Applied
Biosystems and a collaborative project with IDEO.</p>
</div>
</div>
<div class="project-image-container">
<img src="images/rs-scenario-example.png"
alt="Example scenario from IxDworks.com showing user workflow" class="project-image">
<p class="image-caption">Example scenario from IxDworks.com. Actual work product is proprietary.
Each step in the narrative should be analyzed for what the user does (action), what they are
thinking (including information inputs and outputs), and potentially how they feel (emotional
dimension).</p>
</div>
<div class="project-image-container">
<img src="images/rs-heatmap.png" alt="Persona discovery process heatmap" class="project-image">
<p class="image-caption">Persona discovery process. The details are proprietary, of course.</p>
</div>
</div>
<div class="right-sidebar">
<div class="content-section">
<h2 class="section-title">ADDITIONAL INFO</h2>
<div class="section-content">
<p>For the PacBio RS II software, I performed all of the design activities.</p>
<p>Images from <a href="https://www.pacb.com" target="_blank">Pacific Biosciences of California,
Inc.</a></p>
</div>
</div>
</div>
</div>
</main>
<script src="js/script.js"></script>
<script src="js/dropdown.js"></script>
</body>
</html>