Face API Service call failed

[sandeep5793]

I am getting this issue while using FaceSDK.matchFaces api in app for face matching . Earlier it was working fine and i was getting the response as required.

But now i am getting this as reponse

Stuck at this point

[pkandrashkou]

Hello @sandeep5793! Thanks for opening the issue!

Could you please provide us with more information about your environment by answering the following questions?

• What's the FaceSDK version?
• What's the React-Native version?
• What was the FaceSDK version it used to work with?
• What was the React-Native it used to work with?
• Is the web service for FaceSDK self-hosted?
• Could you give us an example of the request parameters? (Please cut out the bitmaps if you wish.)

Any other diagnostics information will be appreciated!

[vedantkulkarni]

Hi, I'm also facing this same error but on Rugula Face Flutter SDK.
I'm using flutter_face_api: ^3.0.0
Dart 2.17.6
Flutter 3.0.5 • channel stable

I'm getting error code 8 with message " Face API Service call failed. "

If there's any work around for this issue, please let me know, cause I need to use it on an urgent basis.

[MuhammadMurodbek]

#fixed

Hi. I was facing this issue on Android when I used to match local image that is in cache.

I allowed permissions for WRITE/READ external storage from device.
And don't forget to assign [ImageType] for selected image before matching.

So everything worked properly but matching was slower than IOS.

[neilakoh]

#fixed

Hi. I was facing this issue on Android when I used to match local image that is in cache.

I allowed permissions for WRITE/READ external storage from device. And don't forget to assign ImageType for selected image before matching.

So everything worked properly but matching was slower than IOS.

I added these permissions in the manifest . .

<uses-permission android:name="android.permission.READ_EXTERNAL_STORAGE"/>
<uses-permission android:name="android.permission.WRITE_EXTERNAL_STORAGE"/>

still not working . . any suggestion?

[neilakoh]

Nevermind, it works now . . the issue was the image type . . I changed it from

const TYPE = ImageType. IMAGE_TYPE_PRINTED;

to

const TYPE = ImageType.PRINTED;

[MuhammadMurodbek]

@neilakoh Well done!!. But did you notice that matching on AOS is slower than IOS ?
I couldn't find a solution for this. So how is it working on your side?