radjeshr.github.io/index.html at main · radjeshr/radjeshr.github.io · GitHub

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<!DOCTYPE html>
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  <title>Radjesh Ramautar | IT Support & Delivery Leader</title>
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  <script defer data-domain="radjeshr.github.io" src="https://plausible.io/js/script.js"></script>
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  <header>
    <img src="profile-photo.png" alt="Radjesh Ramautar" class="profile-pic" />
    <h1>Radjesh Ramautar</h1>
    <p>Support & Delivery Manager | Technical Account Leader | ITIL Expert</p>
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  <main>
    <section>
      <h2>About Me</h2>
      <p>I'm a people-first leader with a proven track record of building and managing high-performing teams across support, service delivery, and customer success. With my ITIL certifications and years of hands-on experience, I bridge technical depth with strategic leadership.</p>
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    <section>
      <h2>Areas of Expertise</h2>
      <p>ITIL Expert · Support Management · Service Delivery · Customer Success · Team Building</p>
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   <section>
    <h2>📜 Certifications</h2>
    <ul>
      <li><strong>ITIL® Expert Certificate in IT Service Management (v3)</strong><br>Credential ID: GR75007277012CB</li>
      <li><strong>EXIN ISFS – Information Security Foundation (ISO/IEC 27001:2022)</strong><br>Credential ID: 6640382.20897299</li>
    </ul>
    <p>📄 <a href="https://www.linkedin.com/in/radjeshramautar/details/certifications/" target="_blank">View full list of certifications on LinkedIn →</a></p>
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    <section>
      <h2>Featured Project</h2>
      <h3>Team Lead Playbook</h3>
      <p>A practical toolkit for <strong>Support Managers</strong>, <strong>Delivery Leads</strong>, and <strong>Customer Success teams</strong>, including:</p>
      <ul>
        <li>✅ Onboarding Checklists</li>
        <li>🚨 Escalation Workflows</li>
        <li>📦 Delivery Framework</li>
        <li>🔁 Team Rituals</li>
        <li>💬 Retrospective Management</li>
        <li>🧑‍💼 Stakeholder Management</li>
        <li>📩 Communication Templates</li>
        <li>📊 Team Health Metrics</li>
        <li>🛠️ Incident Response Framework</li>
        <li>📘 ITIL-Inspired Practices</li>
        <li>🔄 PDCA Methodology</li>
        <li>📈 Continual Service Improvement (CSI)</li>
      </ul>
      <a href="https://github.com/radjeshr/team-lead-playbook" class="button">📘 View the Playbook</a>
    </section>

    <section>
      <h2>What I'm Looking For</h2>
      <ul>
        <li>✔ Technical Account Management</li>
        <li>✔ Support & Service Delivery</li>
        <li>✔ Customer Success Strategy</li>
      </ul>
    </section>

    <section>
      <h2>Let’s Connect</h2>
      <p>I'm currently exploring new opportunities where I can lead support, delivery, or customer success teams to drive impactful outcomes. If you're building a team or looking for someone who brings clarity, structure, and energy to operations — I’d love to have your call.</p>
      <a href="https://www.linkedin.com/in/radjeshramautar" class="button">🔗 Connect on LinkedIn</a>
    </section>
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    <p>&copy; 2025 Radjesh Ramautar</p>
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