It is not possible to change what is assigned to the ticket.

[RuanBojarski]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

GLPI Version

11.0.2

Plugin version

1.22.2

Bug description

With the ticket created, when I try to change the assigned technician, it doesn't delete the ticket; I can only add another technician.

a video demonstrating the problem
https://drive.google.com/file/d/1kseXTvSEJ_ecHL2aehG8U_duT0Ybi0wc/view?usp=sharing

Relevant log output

Page URL

No response

Steps To reproduce

go to tickets screen
try to change technician

Your GLPI setup information

No response

Anything else?

No response

[stonebuzz]

Hello @RuanBojarski,

At the moment, I’m not able to reproduce the issue on my side.

Could you please share the container configuration, as well as the configuration of the fields you added to the Ticket object?

Also, do you have the Escalation plugin installed? It might potentially be the cause of the behavior you’re observing.

Kind regards,

[RuanBojarski]

The problem occurred when I used an additional dropdown field in the ticket, using the setting to select more than one option.

[stonebuzz]

Hi @RuanBojarski

can you try this -> #1103

You may need to clear the GLPI cache using the command php bin/console cache:clear.