Message error when creating ticket and plugin BEHAVIORS installed

[NTIC94130]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

GLPI Version

GLPI: 11.0.4

Plugin version

Escalation GPL v2+ Alexandre Delaunay, TECLIB' 2.10.0

Bug description

When creating a new ticket, i have a message error. An error occured, go back to previous page. The ticket is not created and i have an error in php error log .

Maybe i am missing something ?

Sincerelly

Relevant log output

in php-errors.log :

[2025-12-08 16:06:04] glpi.CRITICAL:   *** Uncaught PHP Exception Symfony\Component\ErrorHandler\Error\ClassNotFoundError: "Attempted to load class "PluginBehaviorsConfig" from the global namespace.
Did you forget a "use" statement?" at ticket.class.php line 542
  Backtrace :
  ./marketplace/escalade/inc/ticket.class.php:542
  ./marketplace/escalade/hook.php:546                PluginEscaladeTicket::assignUserGroup()
  ./src/Plugin.php:1804                              plugin_escalade_post_prepareadd_ticket()
  ./src/CommonDBTM.php:1349                          Plugin::doHook()
  ./front/ticket.form.php:79                         CommonDBTM->add()
  ...Glpi/Controller/LegacyFileLoadController.php:64 require()
  ./vendor/symfony/http-kernel/HttpKernel.php:181    Glpi\Controller\LegacyFileLoadController->__invoke()
  ./vendor/symfony/http-kernel/HttpKernel.php:76     Symfony\Component\HttpKernel\HttpKernel->handleRaw()
  ./vendor/symfony/http-kernel/Kernel.php:197        Symfony\Component\HttpKernel\HttpKernel->handle()
  ./public/index.php:70                              Symfony\Component\HttpKernel\Kernel->handle()

Page URL

No response

Steps To reproduce

Create à new ticket

Your GLPI setup information

GLPI information

GLPI: 11.0.4 ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language: fr_FR
Source Integrity: 1 files changed
  A: inc/downstream.php

Server

Operating system: Linux srvglpi11 6.1.0-40-amd64 #​1 SMP PREEMPT_DYNAMIC Debian 6.1.153-1 (2025-09-20) x86_64
PHP: 8.2.29 fpm-fcgi
PHP extensions: Core, date, libxml, openssl, pcre, zlib, filter, hash, json, random, Reflection, SPL, session, standard, sodium,

cgi-fcgi, bz2, intl, ldap, mysqlnd, PDO, xml, bcmath, calendar, ctype, curl, dom, mbstring, FFI, fileinfo, ftp, gd, gettext,

iconv, imap, exif, mysqli, pdo_mysql, Phar, posix, readline, shmop, SimpleXML, soap, sockets, sysvmsg, sysvsem, sysvshm,

tokenizer, xmlreader, xmlwriter, xsl, zip, Zend OPcache
Setup: disable_functions="" max_execution_time="600" max_input_vars="1000" memory_limit="-1" post_max_size="32M"

session.cookie_secure="0" session.cookie_httponly="1" session.cookie_samesite="" session.save_handler="files"

upload_max_filesize="200M"
Web server: Apache/2.4.65 (Debian) (Apache/2.4.65 (Debian) Server at 172.26.0.131 Port 80)
User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36

Edg/143.0.0.0
Database:
Server Software: mariadb.org binary distribution
Server Version: 10.11.15-MariaDB-deb12
Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Parameters:
Host info: Localhost via UNIX socket
Requirements:

PHP version (8.2.29) is supported.

OS and PHP are relying on 64 bits integers.

Sessions configuration is OK.

Allocated memory is unlimited.

Following extensions are installed: dom, fileinfo, filter, libxml, simplexml, tokenizer, xmlreader,

xmlwriter.

mysqli extension is installed

curl extension is installed

gd extension is installed

intl extension is installed

mbstring extension is installed

zlib extension is installed

bcmath extension is installed

The constant

SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

openssl extension is installed

Database engine version (10.11.15) is

supported.

The log file has been created successfully.

Write access to /var/lib/glpi/_cache has been validated.

Write access to /var/lib/glpi/_cron has been validated.

Write access to /var/lib/glpi has been validated.

Write access to /var/lib/glpi/_graphs has been validated.

Write access to /var/lib/glpi/_lock has been validated.

Write access to /var/lib/glpi/_pictures has been validated.

Write access to /var/lib/glpi/_plugins has been validated.

Write access to /var/lib/glpi/_rss has been validated.

Write access to /var/lib/glpi/_sessions has been validated.

Write access to /var/lib/glpi/_tmp has been validated.

Write access to /var/lib/glpi/_uploads has been validated.
Sessions configuration is secured.

exif extension is installed

ldap extension is installed

Following extensions are installed: bz2,

Phar, zip.

Zend OPcache extension is installed

Following extensions are installed:

ctype, iconv, sodium.

Write access to

/var/www/html/glpi/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

GLPI_ROOT: "/var/www/html/glpi"

GLPI_VERSION: "11.0.4"

GLPI_SCHEMA_VERSION: "11.0.4@9065df1ff6b8ff1d77b519d1c4856507d18258b0"

GLPI_FILES_VERSION: "11.0.4-1d4fbe9a"

GLPI_MIN_PHP: "8.2"

GLPI_MAX_PHP: "8.5"

GLPI_YEAR: "2025"

GLPI_I18N_DIR: "/var/www/html/glpi/locales"

GLPI_CONFIG_DIR: "/etc/glpi/"

GLPI_VAR_DIR: "/var/lib/glpi"

GLPI_LOG_DIR: "/var/log/glpi"

GLPI_ENVIRONMENT_TYPE: "production"

GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST:

GLPI_DISALLOWED_UPLOADS_PATTERN: "/\.(php\d*|phar)$/i"

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ENABLE: 3

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DOCUMENTATION_ROOT_URL: "https://links.glpi-project.org"

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_LOG_LVL: "warning"

GLPI_SKIP_UPDATES: false

GLPI_STRICT_ENV: false

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_CENTRAL_WARNINGS: "1"

GLPI_SYSTEM_CRON: false

GLPI_TEXT_MAXSIZE: "4000"

GLPI_WEBHOOK_ALLOW_RESPONSE_SAVING: "0"

GLPI_WEBHOOK_CRA_MANDATORY: false

GLPI_ALTCHA_MODE: "interactive"

GLPI_ALTCHA_MAX_NUMBER: 50000

GLPI_ALTCHA_EXPIRATION_INTERVAL: "PT20M"

GLPI_DOC_DIR: "/var/lib/glpi"

GLPI_CACHE_DIR: "/var/lib/glpi/_cache"

GLPI_CRON_DIR: "/var/lib/glpi/_cron"

GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"

GLPI_LOCK_DIR: "/var/lib/glpi/_lock"

GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"

GLPI_RSS_DIR: "/var/lib/glpi/_rss"

GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"

GLPI_TMP_DIR: "/var/lib/glpi/_tmp"

GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"

GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"

GLPI_THEMES_DIR: "/var/lib/glpi/_themes"

GLPI_PLUGINS_DIRECTORIES: ["/var/www/html/glpi/marketplace","/var/www/html/glpi/plugins"]

GLPI_NETWORK_API_URL: "https://services.glpi-network.com/api"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

Plugins list

advancedforms        Name: Advanced Forms                 Version: 1.0.0      State: Activé

Install Method: Marketplace

behaviors            Name: Behaviours                     Version: 3.0.1      State: Activé

Install Method: Marketplace

escalade             Name: Escalation                     Version: 2.10.0     State: Activé

Install Method: Marketplace

formcreator          Name: Formcreator End-of-Life Update Version: 3.0.0      State: Non installé

Install Method: Marketplace

genericobject        Name: Generic Objects End-of-Life Up Version: 3.0.0      State: Non installé

Install Method: Marketplace

mreporting           Name: More Reporting                 Version: 1.9.0      State: Activé

Install Method: Marketplace

notifications        Name: Notifications                  Version: 9.5+1.0    State: Installé / non activé

Install Method: Manual

ocsinventoryng       Name: OCS Inventory NG               Version: 2.1.2      State: Activé

Install Method: Marketplace

pdf                  Name: Print to pdf                   Version: 4.1.0      State: Activé

Install Method: Marketplace

treeview             Name: Tree view                      Version: 1.20.0     State: Activé

Install Method: Marketplace

Anything else?

No response

[github-actions]

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