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---
layout: default
description: Find answers to common questions about Plausible Analytics. Contact the team if you need further help.
---
<div class="bg-grey-50">
<div class="px-4 py-16 mx-auto max-w-screen-md sm:px-6 lg:px-8">
<div class="max-w-lg mx-auto md:max-w-none">
<div>
<h1 class="text-2xl font-extrabold text-gray-900 leading-8 sm:text-3xl sm:leading-9">
Contact us
</h1>
<div class="mt-3">
<p class="text-gray-800 leading-7">
Most common questions are answered below. If you're experiencing a service issue, check the <a class="text-indigo-600" href="https://status.plausible.io">status page</a> first.
</p>
</div>
<div class="mt-8 grid grid-cols-1 gap-4 sm:grid-cols-2">
<a href="https://plausible.io/docs/billing" class="relative rounded-lg border border-gray-200 bg-white px-5 py-4 hover:border-indigo-400 flex items-start space-x-3">
<div>
<p class="text-sm font-medium text-gray-900">Billing, invoices & VAT</p>
<p class="text-sm text-gray-500">Invoice routing, VAT numbers, plan upgrades and more</p>
</div>
</a>
<a href="https://plausible.io/docs/goal-conversions" class="relative rounded-lg border border-gray-200 bg-white px-5 py-4 hover:border-indigo-400 flex items-start space-x-3">
<div>
<p class="text-sm font-medium text-gray-900">Goals, events & conversions</p>
<p class="text-sm text-gray-500">Set up custom events, funnels, form tracking and revenue goals</p>
</div>
</a>
<a href="https://plausible.io/docs/bot-traffic-filtering" class="relative rounded-lg border border-gray-200 bg-white px-5 py-4 hover:border-indigo-400 flex items-start space-x-3">
<div>
<p class="text-sm font-medium text-gray-900">Bot filtering & traffic accuracy</p>
<p class="text-sm text-gray-500">How Plausible filters bots and what you can control</p>
</div>
</a>
<a href="https://plausible.io/docs/subscription-plans" class="relative rounded-lg border border-gray-200 bg-white px-5 py-4 hover:border-indigo-400 flex items-start space-x-3">
<div>
<p class="text-sm font-medium text-gray-900">Pricing, plans & discounts</p>
<p class="text-sm text-gray-500">Plan tiers, nonprofit discounts and how billing works</p>
</div>
</a>
<a href="https://plausible.io/docs/troubleshoot-integration" class="relative rounded-lg border border-gray-200 bg-white px-5 py-4 hover:border-indigo-400 flex items-start space-x-3">
<div>
<p class="text-sm font-medium text-gray-900">Installation & script setup</p>
<p class="text-sm text-gray-500">Run our automated testing tool from your site settings</p>
</div>
</a>
<a href="https://plausible.io/docs/compliance" class="relative rounded-lg border border-gray-200 bg-white px-5 py-4 hover:border-indigo-400 flex items-start space-x-3">
<div>
<p class="text-sm font-medium text-gray-900">GDPR, DPA & compliance</p>
<p class="text-sm text-gray-500">Data policy, DPA, security questionnaires and data processing</p>
</div>
</a>
</div>
<div class="mt-4 flex flex-wrap gap-x-6 gap-y-2">
<a href="https://plausible.io/#pricing" class="text-sm text-indigo-600 hover:text-indigo-800">View plans and pricing →</a>
<a href="https://plausible.io/docs/integration-guides" class="text-sm text-indigo-600 hover:text-indigo-800">Browse 60+ integration guides →</a>
<a href="https://feedback.plausible.io" class="text-sm text-indigo-600 hover:text-indigo-800">Feature requests, feedback & roadmap →</a>
</div>
<div class="mt-8 rounded-lg border border-gray-200 bg-white px-5 py-4">
<p class="text-sm font-medium text-gray-900">Looking for an enterprise plan?</p>
<p class="text-sm text-gray-500 mt-1">Custom limits on pageviews, sites, team members, API calls and data retention, plus SSO, managed proxy, Sites API and priority support. <a class="text-indigo-600" href="https://plausible.io/enterprise-web-analytics">See what's included</a> or email us below with your usage and requirements.</p>
</div>
<div class="mt-8" x-data="{ topic: null }">
<p class="text-gray-800 leading-7">Still need help? Select what your question is about for a direct answer, or email us below. We typically reply within one business day.</p>
<div class="mt-4 flex flex-wrap gap-2">
<button @click="topic = 'billing'" class="rounded-full border px-3 py-1.5 text-sm transition-colors" :class="topic === 'billing' ? 'border-indigo-400 bg-indigo-50 text-indigo-700' : 'border-gray-200 bg-white text-gray-700 hover:border-indigo-300'">Billing & invoices</button>
<button @click="topic = 'goals'" class="rounded-full border px-3 py-1.5 text-sm transition-colors" :class="topic === 'goals' ? 'border-indigo-400 bg-indigo-50 text-indigo-700' : 'border-gray-200 bg-white text-gray-700 hover:border-indigo-300'">Goals & events</button>
<button @click="topic = 'bots'" class="rounded-full border px-3 py-1.5 text-sm transition-colors" :class="topic === 'bots' ? 'border-indigo-400 bg-indigo-50 text-indigo-700' : 'border-gray-200 bg-white text-gray-700 hover:border-indigo-300'">Bot filtering</button>
<button @click="topic = 'pricing'" class="rounded-full border px-3 py-1.5 text-sm transition-colors" :class="topic === 'pricing' ? 'border-indigo-400 bg-indigo-50 text-indigo-700' : 'border-gray-200 bg-white text-gray-700 hover:border-indigo-300'">Pricing & plans</button>
<button @click="topic = 'nonprofit'" class="rounded-full border px-3 py-1.5 text-sm transition-colors" :class="topic === 'nonprofit' ? 'border-indigo-400 bg-indigo-50 text-indigo-700' : 'border-gray-200 bg-white text-gray-700 hover:border-indigo-300'">Nonprofit or EDU discount</button>
<button @click="topic = 'installation'" class="rounded-full border px-3 py-1.5 text-sm transition-colors" :class="topic === 'installation' ? 'border-indigo-400 bg-indigo-50 text-indigo-700' : 'border-gray-200 bg-white text-gray-700 hover:border-indigo-300'">Installation & tracking</button>
<button @click="topic = 'compliance'" class="rounded-full border px-3 py-1.5 text-sm transition-colors" :class="topic === 'compliance' ? 'border-indigo-400 bg-indigo-50 text-indigo-700' : 'border-gray-200 bg-white text-gray-700 hover:border-indigo-300'">GDPR & compliance</button>
<button @click="topic = 'enterprise'" class="rounded-full border px-3 py-1.5 text-sm transition-colors" :class="topic === 'enterprise' ? 'border-indigo-400 bg-indigo-50 text-indigo-700' : 'border-gray-200 bg-white text-gray-700 hover:border-indigo-300'">Enterprise plan</button>
</div>
<div x-show="topic === 'billing'" x-cloak class="mt-4 rounded-lg border border-gray-200 bg-gray-50 px-5 py-4 text-sm text-gray-700">
<p>Most billing questions are answered in our <a class="text-indigo-600" href="https://plausible.io/docs/billing">billing FAQ</a>, covering VAT numbers, invoice email routing, address changes and overage handling. If your question isn't there, include your current Paddle billing email when you write to us so we can locate your account quickly.</p>
</div>
<div x-show="topic === 'goals'" x-cloak class="mt-4 rounded-lg border border-gray-200 bg-gray-50 px-5 py-4 text-sm text-gray-700">
<p>Our <a class="text-indigo-600" href="https://plausible.io/docs/goal-conversions">goal setup guide</a> covers all goal types including pageview goals, custom events, form submissions, link clicks, file downloads and ecommerce revenue. If a custom event isn't firing, the most likely cause is incorrect tagging. See the <a class="text-indigo-600" href="https://plausible.io/docs/custom-event-goals">debugging guide</a>.</p>
</div>
<div x-show="topic === 'bots'" x-cloak class="mt-4 rounded-lg border border-gray-200 bg-gray-50 px-5 py-4 text-sm text-gray-700">
<p>See <a class="text-indigo-600" href="https://plausible.io/docs/bot-traffic-filtering">how our bot filtering works</a> and what you can control via the <a class="text-indigo-600" href="https://plausible.io/docs/excluding">Shields feature</a>. If you think you're seeing unfiltered bot traffic, email us with the dates and source details and we'll investigate.</p>
</div>
<div x-show="topic === 'pricing'" x-cloak class="mt-4 rounded-lg border border-gray-200 bg-gray-50 px-5 py-4 text-sm text-gray-700">
<p>View <a class="text-indigo-600" href="https://plausible.io/#pricing">plans and pricing</a> on our website, or see the <a class="text-indigo-600" href="https://plausible.io/docs/subscription-plans">subscription plans doc</a> for a full breakdown of tiers and features.</p>
</div>
<div x-show="topic === 'nonprofit'" x-cloak class="mt-4 rounded-lg border border-gray-200 bg-gray-50 px-5 py-4 text-sm text-gray-700">
<p>We offer a 15% introductory discount for nonprofits, educational institutions and open-source projects on Business plans with annual billing. Start your free 30-day trial, then email us below with your organization name, type and website and we'll send you a discount code. <a class="text-indigo-600" href="https://plausible.io/docs/nonprofit-and-education-pricing">Full details</a>.</p>
</div>
<div x-show="topic === 'installation'" x-cloak class="mt-4 rounded-lg border border-gray-200 bg-gray-50 px-5 py-4 text-sm text-gray-700">
<p>Run our <a class="text-indigo-600" href="https://plausible.io/docs/troubleshoot-integration">automated testing tool</a> from your site settings to diagnose most integration issues. For proxy setup, see the <a class="text-indigo-600" href="https://plausible.io/docs/proxy/introduction">proxy guide</a>. If you're still stuck, include your site URL and what you've already tried when you email us.</p>
</div>
<div x-show="topic === 'compliance'" x-cloak class="mt-4 rounded-lg border border-gray-200 bg-gray-50 px-5 py-4 text-sm text-gray-700">
<p>Our <a class="text-indigo-600" href="https://plausible.io/dpa">DPA</a> applies to all customers and covers GDPR obligations. For vendor security reviews and compliance questionnaires, our <a class="text-indigo-600" href="https://plausible.io/docs/compliance">compliance docs</a> and <a class="text-indigo-600" href="https://plausible.io/security">security overview</a> answer most questions without needing to contact us.</p>
</div>
<div x-show="topic === 'enterprise'" x-cloak class="mt-4 rounded-lg border border-gray-200 bg-gray-50 px-5 py-4 text-sm text-gray-700">
<p><a class="text-indigo-600" href="https://plausible.io/enterprise-web-analytics">Our enterprise plan</a> includes custom limits on pageviews, sites, team members, API calls and data retention, plus SSO, managed proxy, Sites API and priority support. Email us with your estimated monthly pageviews and any specific requirements.</p>
</div>
<div class="mt-6 flex">
<div class="flex-shrink-0">
<svg class="w-6 h-6 text-gray-400" fill="none" viewBox="0 0 24 24" stroke="currentColor">
<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 8l7.89 5.26a2 2 0 002.22 0L21 8M5 19h14a2 2 0 002-2V7a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"/>
</svg>
</div>
<div class="ml-3 text-base text-gray-800 leading-6">
<p>
<script type="text/javascript">
var user = "hello";
var domain = "plausible.io";
var addr = user + '@' + domain;
document.write('<a class="text-indigo-600" href="mailto:' + addr + '">' + addr + '</a>');
</script>
<noscript>hello at plausible.io</noscript>
</p>
</div>
</div>
</div>
<div class="bg-gray-50" x-data="{ selected: null, search: '' }">
<div class="py-12 sm:py-16">
<div class="max-w-3xl mx-auto divide-y-2 divide-gray-200">
<h2 class="text-2xl font-extrabold text-gray-900">
Frequently asked questions
</h2>
<div class="pt-6 pb-2">
<input type="text" x-model="search" placeholder="Search questions..." class="w-full rounded-lg border border-gray-200 px-4 py-2 text-sm text-gray-700 focus:border-indigo-400 focus:outline-none">
</div>
{% for section in site.data.faq %}
<div class="mt-6" x-show="search === '' || `{{ section.items | map: 'question' | join: ' ' | downcase | escape }} {{ section.items | map: 'answer' | join: ' ' | strip_html | downcase | escape }}`.includes(search.toLowerCase())">
<h3 class="pt-8 pb-2 text-xs font-bold text-indigo-600 uppercase tracking-wide">{{ section.category }}</h3>
<dl class="space-y-6 divide-y divide-gray-200">
{% for item in section.items %}
<div class="pt-6" x-show="search === '' || `{{ item.question | downcase | escape }} {{ item.answer | strip_html | downcase | escape }}`.includes(search.toLowerCase())">
<dt class="text-lg">
<button class="flex items-start justify-between w-full text-left text-gray-400" @click="selected !== '{{ forloop.parentloop.index }}-{{ forloop.index }}' ? selected = '{{ forloop.parentloop.index }}-{{ forloop.index }}' : selected = null">
<span class="font-medium text-gray-900">
{{ item.question }}
</span>
<span class="flex items-center ml-6 h-7">
<svg class="w-6 h-6 -rotate-0 transform" :class="{'-rotate-180': selected == '{{ forloop.parentloop.index }}-{{ forloop.index }}'}" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor" aria-hidden="true">
<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M19 9l-7 7-7-7" />
</svg>
</span>
</button>
</dt>
<dd class="pr-12 mt-2" x-cloak x-show="selected == '{{ forloop.parentloop.index }}-{{ forloop.index }}' || search !== ''">
<p class="text-base text-gray-500">
{{ item.answer }}
</p>
</dd>
</div>
{% endfor %}
</dl>
</div>
{% endfor %}
<div class="pt-8 text-sm text-gray-500">
Not finding what you need? <a class="text-indigo-600" href="https://plausible.io/docs">Browse the full documentation</a>.
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>